<html><head><style type='text/css'>body { font-family: 'Times New Roman'; font-size: 12pt; color: #000000}</style></head><body>Looking through the Mail archives, Dirk Pape has an extension for this, but all links point to his page which appears to no longer exist. Anyone have a link to the latest version of this extension?<br><br>The link I have from the Wiki is:<br><br>http://page.mi.fu-berlin.de/~pape/rt3screenshots/<br><br>Cheers,<br>David<br>----- Original Message -----<br>From: "Kenneth Crocker" <KFCrocker@lbl.gov><br>To: "David Hobley" <david.hobley@mionegroup.com><br>Cc: rt-users@lists.bestpractical.com<br>Sent: Thursday, 11 October 2007 09:36:08 AM (GMT+1000) Australia/Brisbane<br>Subject: Re: [rt-users] Can I deselect a Global Scrip on a per queue basis?<br><br>David,<br><br><br> Alas, I don't believe there is an easy way. The only way I know of is <br>to make the scrips queue based.<br><br><br>Kenn<br>LBNL<br><br>On 10/10/2007 3:43 PM, David Hobley wrote:<br>> Hello,<br>> <br>> We have been using RT for a while and are very happy with it (once we <br>> got our users trained up to the right level of geekyness). We have <br>> approximately 25 queues currently for various problem areas with 9 or so <br>> global scrips which apply to all queues and for the most part, this <br>> works well. However, there are 2 or 3 queues for which we don't want to <br>> apply the global scrips.<br>> <br>> Is there any way I can specify that a queue should not use a global scrip?<br>> <br>> The alternative appears to be to define per queue scrips which would be <br>> painful for 25 queues, not to mention much more maintenance if we want <br>> to change anything.<br>> <br>> Thanks for your time!<br>> <br>> -- <br>> Cheers,<br>> David Hobley<br>> <br>> <br>> <br>> <br>> ------------------------------------------------------------------------<br>> <br>> _______________________________________________<br>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users<br>> <br>> Community help: http://wiki.bestpractical.com<br>> Commercial support: sales@bestpractical.com<br>> <br>> <br>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. <br>> Buy a copy at http://rtbook.bestpractical.com<br><br><br>-- <br>Cheers,<br>David Hobley<br><br>IT Manager<br>Creators of Miessence, MiVitality and MiEnviron<br><br>Phone: +61 (7) 5582 7020<br>Fax: +61 (7) 5539 6719<br>USA Fax 1800 840 0827<br>Email : david.hobley@mionegroup.com<br>Website: www.mionegroup.com<br><br><br></body></html>