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<p class=MsoPlainText><font size=2 color=blue face=Arial><span
style='font-size:10.0pt'>Hi,<o:p></o:p></span></font></p>
<p class=MsoPlainText><font size=2 color=blue face=Arial><span
style='font-size:10.0pt'><o:p> </o:p></span></font></p>
<p class=MsoPlainText><font size=2 color=blue face=Arial><span
style='font-size:10.0pt'>My configuration:<o:p></o:p></span></font></p>
<p class=MsoPlainText><font size=2 color=blue face=Arial><span
style='font-size:10.0pt'><o:p> </o:p></span></font></p>
<p class=MsoPlainText><font size=2 color=blue face=Arial><span
style='font-size:10.0pt'>Centos 4.4<o:p></o:p></span></font></p>
<p class=MsoPlainText><font size=2 color=blue face=Arial><span
style='font-size:10.0pt'>Perl 5.8.5 installed from CPAN<o:p></o:p></span></font></p>
<p class=MsoPlainText><font size=2 color=blue face=Arial><span
style='font-size:10.0pt'>RT- 3.6.5<o:p></o:p></span></font></p>
<p class=MsoPlainText><font size=2 color=blue face=Arial><span
style='font-size:10.0pt'>Apache 2.0.52<o:p></o:p></span></font></p>
<p class=MsoPlainText><font size=2 color=blue face=Arial><span
style='font-size:10.0pt'><o:p> </o:p></span></font></p>
<p class=MsoPlainText><font size=2 color=blue face=Arial><span
style='font-size:10.0pt'>Problem:<o:p></o:p></span></font></p>
<p class=MsoPlainText><font size=2 color=blue face=Arial><span
style='font-size:10.0pt'>I can create an auto generated ticket in RT through an
email. But when I open the ticket the page is crashed. I have configured
everything properly but still facing the problem, Can anyone suggest me the
solution to this problem?<o:p></o:p></span></font></p>
<p class=MsoPlainText><font size=2 color=blue face=Arial><span
style='font-size:10.0pt'><o:p> </o:p></span></font></p>
<p class=MsoPlainText><font size=2 color=blue face=Arial><span
style='font-size:10.0pt'>I got the below crash or error that occurs when the
ticket is opened.<o:p></o:p></span></font></p>
<p class=MsoPlainText><font size=2 color=blue face=Arial><span
style='font-size:10.0pt'><o:p> </o:p></span></font></p>
<p align=center style='text-align:center'><b><font size=3 face=Verdana><span
style='font-size:12.0pt;font-family:Verdana;font-weight:bold'>System error</span></font></b><o:p></o:p></p>
<table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0>
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<td nowrap valign=top style='padding:.75pt .75pt .75pt .75pt'>
<p class=MsoNormal><b><font size=1 face=Verdana><span style='font-size:7.5pt;
font-family:Verdana;font-weight:bold'>error:</span></font></b><font size=1
face=Verdana><span style='font-size:7.5pt;font-family:Verdana'> </span></font><font
size=3><span style='font-size:12.0pt'><o:p></o:p></span></font></p>
</td>
<td valign=top style='padding:.75pt .75pt .75pt .75pt'>
<p class=MsoNormal><font size=1 face=Verdana><span style='font-size:7.5pt;
font-family:Verdana'>could not find component for initial path
'/:80/Ticket/Display.html' (component roots are: '/opt/rt3/local/html',
'/opt/rt3/share/html')</span></font><font size=3><span style='font-size:12.0pt'><o:p></o:p></span></font></p>
</td>
</tr>
<tr>
<td nowrap valign=top style='padding:.75pt .75pt .75pt .75pt'>
<p class=MsoNormal><b><font size=1 face=Verdana><span style='font-size:7.5pt;
font-family:Verdana;font-weight:bold'>context:</span></font></b><font size=1
face=Verdana><span style='font-size:7.5pt;font-family:Verdana'> </span></font><font
size=3><span style='font-size:12.0pt'><o:p></o:p></span></font></p>
</td>
<td nowrap valign=top style='padding:.75pt .75pt .75pt .75pt'>
<table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0>
<tr>
<td nowrap valign=top style='padding:0in 0in 0in 0in'>
<p class=MsoNormal><b><font size=1 face=Verdana><span style='font-size:
7.5pt;font-family:Verdana;font-weight:bold'>...</span></font></b><font
size=1 face=Verdana><span style='font-size:7.5pt;font-family:Verdana'> </span></font><font
size=3><span style='font-size:12.0pt'><o:p></o:p></span></font></p>
</td>
<td nowrap valign=top style='padding:0in 0in 0in 0in'>
<p class=MsoNormal><font size=3 face=Arial><span style='font-size:12.0pt'><o:p> </o:p></span></font></p>
</td>
</tr>
<tr>
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<p class=MsoNormal><b><font size=1 face=Verdana><span style='font-size:
7.5pt;font-family:Verdana;font-weight:bold'>206:</span></font></b><font
size=1 face=Verdana><span style='font-size:7.5pt;font-family:Verdana'> </span></font><font
size=3><span style='font-size:12.0pt'><o:p></o:p></span></font></p>
</td>
<td nowrap valign=top style='padding:0in 0in 0in 0in'>
<p class=MsoNormal><font size=1 face=Verdana><span style='font-size:7.5pt;
font-family:Verdana'>$self->{out_method} = sub { $$bufref .= $_[0] };</span></font><font
size=3><span style='font-size:12.0pt'><o:p></o:p></span></font></p>
</td>
</tr>
<tr>
<td nowrap valign=top style='padding:0in 0in 0in 0in'>
<p class=MsoNormal><b><font size=1 face=Verdana><span style='font-size:
7.5pt;font-family:Verdana;font-weight:bold'>207:</span></font></b><font
size=1 face=Verdana><span style='font-size:7.5pt;font-family:Verdana'> </span></font><font
size=3><span style='font-size:12.0pt'><o:p></o:p></span></font></p>
</td>
<td nowrap valign=top style='padding:0in 0in 0in 0in'>
<p class=MsoNormal><font size=1 face=Verdana><span style='font-size:7.5pt;
font-family:Verdana'>}</span></font><font size=3><span style='font-size:
12.0pt'><o:p></o:p></span></font></p>
</td>
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<td nowrap valign=top style='padding:0in 0in 0in 0in'>
<p class=MsoNormal><b><font size=1 face=Verdana><span style='font-size:
7.5pt;font-family:Verdana;font-weight:bold'>208:</span></font></b><font
size=1 face=Verdana><span style='font-size:7.5pt;font-family:Verdana'> </span></font><font
size=3><span style='font-size:12.0pt'><o:p></o:p></span></font></p>
</td>
<td nowrap valign=top style='padding:0in 0in 0in 0in'>
<p class=MsoNormal><font size=1 face=Verdana><span style='font-size:7.5pt;
font-family:Verdana'>$self->{use_internal_component_caches} =</span></font><font
size=3><span style='font-size:12.0pt'><o:p></o:p></span></font></p>
</td>
</tr>
<tr>
<td nowrap valign=top style='padding:0in 0in 0in 0in'>
<p class=MsoNormal><b><font size=1 face=Verdana><span style='font-size:
7.5pt;font-family:Verdana;font-weight:bold'>209:</span></font></b><font
size=1 face=Verdana><span style='font-size:7.5pt;font-family:Verdana'> </span></font><font
size=3><span style='font-size:12.0pt'><o:p></o:p></span></font></p>
</td>
<td nowrap valign=top style='padding:0in 0in 0in 0in'>
<p class=MsoNormal><font size=1 face=Verdana><span style='font-size:7.5pt;
font-family:Verdana'>$self->{interp}->use_internal_component_caches;</span></font><font
size=3><span style='font-size:12.0pt'><o:p></o:p></span></font></p>
</td>
</tr>
<tr>
<td nowrap valign=top style='padding:0in 0in 0in 0in'>
<p class=MsoNormal><b><font size=1 face=Verdana><span style='font-size:
7.5pt;font-family:Verdana;font-weight:bold'>210:</span></font></b><font
size=1 face=Verdana><span style='font-size:7.5pt;font-family:Verdana'> </span></font><font
size=3><span style='font-size:12.0pt'><o:p></o:p></span></font></p>
</td>
<td nowrap valign=top style='padding:0in 0in 0in 0in'>
<p class=MsoNormal><font size=1 color=red face=Verdana><span
style='font-size:7.5pt;font-family:Verdana;color:red'>$self->_initialize;</span></font><font
size=3><span style='font-size:12.0pt'><o:p></o:p></span></font></p>
</td>
</tr>
<tr>
<td nowrap valign=top style='padding:0in 0in 0in 0in'>
<p class=MsoNormal><b><font size=1 face=Verdana><span style='font-size:
7.5pt;font-family:Verdana;font-weight:bold'>211:</span></font></b><font
size=1 face=Verdana><span style='font-size:7.5pt;font-family:Verdana'> </span></font><font
size=3><span style='font-size:12.0pt'><o:p></o:p></span></font></p>
</td>
<td nowrap valign=top style='padding:0in 0in 0in 0in'>
<p class=MsoNormal><font size=3 face=Arial><span style='font-size:12.0pt'><o:p> </o:p></span></font></p>
</td>
</tr>
<tr>
<td nowrap valign=top style='padding:0in 0in 0in 0in'>
<p class=MsoNormal><b><font size=1 face=Verdana><span style='font-size:
7.5pt;font-family:Verdana;font-weight:bold'>212:</span></font></b><font
size=1 face=Verdana><span style='font-size:7.5pt;font-family:Verdana'> </span></font><font
size=3><span style='font-size:12.0pt'><o:p></o:p></span></font></p>
</td>
<td nowrap valign=top style='padding:0in 0in 0in 0in'>
<p class=MsoNormal><font size=1 face=Verdana><span style='font-size:7.5pt;
font-family:Verdana'>return $self;</span></font><font size=3><span
style='font-size:12.0pt'><o:p></o:p></span></font></p>
</td>
</tr>
<tr>
<td nowrap valign=top style='padding:0in 0in 0in 0in'>
<p class=MsoNormal><b><font size=1 face=Verdana><span style='font-size:
7.5pt;font-family:Verdana;font-weight:bold'>213:</span></font></b><font
size=1 face=Verdana><span style='font-size:7.5pt;font-family:Verdana'> </span></font><font
size=3><span style='font-size:12.0pt'><o:p></o:p></span></font></p>
</td>
<td nowrap valign=top style='padding:0in 0in 0in 0in'>
<p class=MsoNormal><font size=1 face=Verdana><span style='font-size:7.5pt;
font-family:Verdana'>}</span></font><font size=3><span style='font-size:
12.0pt'><o:p></o:p></span></font></p>
</td>
</tr>
<tr>
<td nowrap valign=top style='padding:0in 0in 0in 0in'>
<p class=MsoNormal><b><font size=1 face=Verdana><span style='font-size:
7.5pt;font-family:Verdana;font-weight:bold'>214:</span></font></b><font
size=1 face=Verdana><span style='font-size:7.5pt;font-family:Verdana'> </span></font><font
size=3><span style='font-size:12.0pt'><o:p></o:p></span></font></p>
</td>
<td nowrap valign=top style='padding:0in 0in 0in 0in'>
<p class=MsoNormal><font size=3 face=Arial><span style='font-size:12.0pt'><o:p> </o:p></span></font></p>
</td>
</tr>
<tr>
<td nowrap valign=top style='padding:0in 0in 0in 0in'>
<p class=MsoNormal><b><font size=1 face=Verdana><span style='font-size:
7.5pt;font-family:Verdana;font-weight:bold'>...</span></font></b><font
size=1 face=Verdana><span style='font-size:7.5pt;font-family:Verdana'> </span></font><font
size=3><span style='font-size:12.0pt'><o:p></o:p></span></font></p>
</td>
<td nowrap valign=top style='padding:0in 0in 0in 0in'>
<p class=MsoNormal><font size=3 face=Arial><span style='font-size:12.0pt'><o:p> </o:p></span></font></p>
</td>
</tr>
</table>
<p class=MsoNormal><font size=1 face=Verdana><span style='font-size:7.5pt;
font-family:Verdana'><o:p></o:p></span></font></p>
</td>
</tr>
<tr>
<td nowrap valign=top style='padding:.75pt .75pt .75pt .75pt'>
<p class=MsoNormal><b><font size=1 face=Verdana><span style='font-size:7.5pt;
font-family:Verdana;font-weight:bold'>code stack:</span></font></b><font
size=1 face=Verdana><span style='font-size:7.5pt;font-family:Verdana'> </span></font><font
size=3><span style='font-size:12.0pt'><o:p></o:p></span></font></p>
</td>
<td nowrap valign=top style='padding:.75pt .75pt .75pt .75pt'>
<p class=MsoNormal><font size=1 face=Verdana><span style='font-size:7.5pt;
font-family:Verdana'>/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm:210<br>
/usr/lib/perl5/vendor_perl/5.8.5/Class/Container.pm:275<br>
/usr/lib/perl5/vendor_perl/5.8.5/Class/Container.pm:353<br>
/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Interp.pm:348<br>
/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Interp.pm:342<br>
/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/CGIHandler.pm:123<br>
/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/CGIHandler.pm:73<br>
/opt/rt3/bin/mason_handler.fcgi:78</span></font><font size=3><span
style='font-size:12.0pt'><o:p></o:p></span></font></p>
</td>
</tr>
</table>
<p class=MsoPlainText><font size=2 color=blue face=Arial><span
style='font-size:10.0pt'><a
href="http://192.168.20.147/:80/Ticket/Display.html?id=28#raw#raw">raw error</a><br>
<br>
<o:p></o:p></span></font></p>
<p class=MsoPlainText><font size=2 color=blue face=Arial><span
style='font-size:10.0pt'><o:p> </o:p></span></font></p>
<p class=MsoPlainText><font size=2 color=blue face=Arial><span
style='font-size:10.0pt'>Thanks!!<o:p></o:p></span></font></p>
<p class=MsoPlainText><font size=2 color=blue face=Arial><span
style='font-size:10.0pt'><o:p> </o:p></span></font></p>
<p class=MsoPlainText><font size=2 color=blue face=Arial><span
style='font-size:10.0pt'>With Regards,<o:p></o:p></span></font></p>
<p class=MsoPlainText><st1:place w:st="on"><font size=2 color=blue face=Arial><span
style='font-size:10.0pt'>Krishna</span></font></st1:place> Prasad<o:p></o:p></p>
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