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<p class=MsoNormal><font size=2 face=Verdana><span lang=EN style='font-size:
10.0pt;font-family:Verdana'>I am a newbie of RT/RTFM and </span></font><font
size=2 color=black face=Verdana><span style='font-size:10.0pt;font-family:Verdana;
color:black'>I'm trying to create a scrip that when a Ticket is created (gui o
e-mail ), automatically creates an item in RTFM.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=black face=Verdana><span
style='font-size:10.0pt;font-family:Verdana;color:black'>I have the class associated
to the Queue and only one custom Field ( body of the article )<br>
Some have already had this experience?<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=black face=Verdana><span
style='font-size:10.0pt;font-family:Verdana;color:black'>RTv3.4.5 RTFM 2.2.0<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Verdana><span lang=EN style='font-size:
10.0pt;font-family:Verdana'>Thanks in advance for your help<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-bottom:12.0pt'><font size=2 face=Verdana><span
lang=EN style='font-size:10.0pt;font-family:Verdana'>Alberto</span></font><span
lang=EN><o:p></o:p></span></p>
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style='font-size:12.0pt'><o:p> </o:p></span></font></p>
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