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<p class=MsoNormal><span style='color:#1F497D'>David,<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'> Like you, I researched and
failed many times before I got it to work properly (adding insult to injury RT
was my introduction to *nix). What errors are you experiencing? <o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] <b>On Behalf Of </b>David
ROBERT<br>
<b>Sent:</b> Friday, October 19, 2007 4:39 AM<br>
<b>To:</b> rt-users@lists.bestpractical.com<br>
<b>Subject:</b> [rt-users] RT 3.6.5 Setup / LDAP<o:p></o:p></span></p>
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<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span lang=FR>Hello,<o:p></o:p></span></p>
<p class=MsoNormal><span lang=FR><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=FR>Before writing this mail, let it be said that
I spent some hours going through the wiki reading any bits of info that had
more or less to do with LDAP and the many different ways to try to use it in
RT. Gone thought the mailing list archive and did my share of googling around.
All in all I spent the week (and some nights) on this.<o:p></o:p></span></p>
<p class=MsoNormal><span lang=FR><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=FR>We have been fiddling with RT 3.6.5 for the
past week trying to set it up to have LDAP Auth. At first we managed to set ti
up to run of a RHEL 5 server, Apache 2.2.3 using mod_perl.<o:p></o:p></span></p>
<p class=MsoNormal><span lang=FR><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=FR>But since the goal is to use RT for corporate
IT support requests tracking and we use a Win2003 Domain in native mode with
some 500+ user account and a high turnover rate, we want RT to use our
ActiveDirectory.<o:p></o:p></span></p>
<p class=MsoNormal><span lang=FR><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=FR>The problem is that the more LDAP
"recipe" I try to use the more desesperate I get :-)<o:p></o:p></span></p>
<p class=MsoNormal><span lang=FR><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=FR>So, I am ready to scrap our RHEL 5 Server and
FastCGI instead of mod_perl if need be, but I don't want to waste some more
precious work days (and some sleep hours to the greatest dismay of my family)
going blindly around.<o:p></o:p></span></p>
<p class=MsoNormal><span lang=FR><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=FR>That's why I'm looking for somebody out there
that managed to use RT 3.6.5 and LDAP properly using a RedHat Linux if possible
or any other distrib (provided it's free because we only use RedHat distrib for
our corporate use and we won't buy any other distrib). If all it takes is using
another RHEL version (3, 4, any update level, we have all of them) or a
specific list of modules, we are ready to accept any compromise that will
enables us to have this RT 3.6.5 running with LDAP.<o:p></o:p></span></p>
<p class=MsoNormal><span lang=FR><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=FR> Yours,<o:p></o:p></span></p>
<p class=MsoNormal><span lang=FR><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=FR>David<o:p></o:p></span></p>
<p class=MsoNormal><span lang=FR><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=FR><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=FR><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=FR style='font-size:8.5pt;font-family:"Tahoma","sans-serif";
color:#F09F21'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=FR><o:p> </o:p></span></p>
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