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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Hello</span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'> </span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>I have deployed RT 3.6.1 using Apache2 +
AD + modpel2 where I work, on a Debian. We use RTFM and RTAT thanks to this
list. The information available about LDAP was not much, but now there is a recent
article in the wiki that helps a lot.</span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'> </span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><a
href="http://wiki.bestpractical.com/view/LdapSiteConfigSettingsForActiveDirectory">LDAPSiteConfigSettingsForActiveDirectory</a></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'> </span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>If it can not help you, I think I can help.
But please take a look to that document before.</span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'> </span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Best regards</span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Josep</span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'> </span></font></p>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>
rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] <b><span style='font-weight:
bold'>On Behalf Of </span></b>David ROBERT<br>
<b><span style='font-weight:bold'>Sent:</span></b> viernes, 19 de octubre de
2007 10:39<br>
<b><span style='font-weight:bold'>To:</span></b>
rt-users@lists.bestpractical.com<br>
<b><span style='font-weight:bold'>Subject:</span></b> [rt-users] RT 3.6.5 Setup
/ LDAP</span></font></p>
</div>
<p class=MsoNormal><font size=2 face=Calibri><span style='font-size:11.0pt'> </span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span lang=FR style='font-size:
11.0pt'>Hello,</span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span lang=FR style='font-size:
11.0pt'> </span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span lang=FR style='font-size:
11.0pt'>Before writing this mail, let it be said that I spent some hours going
through the wiki reading any bits of info that had more or less to do with LDAP
and the many different ways to try to use it in RT. Gone thought the mailing
list archive and did my share of googling around. All in all I spent the week
(and some nights) on this.</span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span lang=FR style='font-size:
11.0pt'> </span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span lang=FR style='font-size:
11.0pt'>We have been fiddling with RT 3.6.5 for the past week trying to set it
up to have LDAP Auth. At first we managed to set ti up to run of a RHEL 5
server, Apache 2.2.3 using mod_perl.</span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span lang=FR style='font-size:
11.0pt'> </span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span lang=FR style='font-size:
11.0pt'>But since the goal is to use RT for corporate IT support requests
tracking and we use a Win2003 Domain in native mode with some 500+ user account
and a high turnover rate, we want RT to use our ActiveDirectory.</span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span lang=FR style='font-size:
11.0pt'> </span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span lang=FR style='font-size:
11.0pt'>The problem is that the more LDAP "recipe" I try to use the
more desesperate I get :-)</span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span lang=FR style='font-size:
11.0pt'> </span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span lang=FR style='font-size:
11.0pt'>So, I am ready to scrap our RHEL 5 Server and FastCGI instead of
mod_perl if need be, but I don't want to waste some more precious work days
(and some sleep hours to the greatest dismay of my family) going blindly
around.</span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span lang=FR style='font-size:
11.0pt'> </span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span lang=FR style='font-size:
11.0pt'>That's why I'm looking for somebody out there that managed to use RT
3.6.5 and LDAP properly using a RedHat Linux if possible or any other distrib
(provided it's free because we only use RedHat distrib for our corporate use
and we won't buy any other distrib). If all it takes is using another RHEL
version (3, 4, any update level, we have all of them) or a specific list of
modules, we are ready to accept any compromise that will enables us to have
this RT 3.6.5 running with LDAP.</span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span lang=FR style='font-size:
11.0pt'> </span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span lang=FR style='font-size:
11.0pt'> Yours,</span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span lang=FR style='font-size:
11.0pt'> </span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span lang=FR style='font-size:
11.0pt'>David</span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span lang=FR style='font-size:
11.0pt'> </span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span lang=FR style='font-size:
11.0pt'> </span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span lang=FR style='font-size:
11.0pt'> </span></font></p>
<p class=MsoNormal><font size=1 color="#f09f21" face=Tahoma><span lang=FR
style='font-size:8.5pt;font-family:Tahoma;color:#F09F21'> </span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span lang=FR style='font-size:
11.0pt'> </span></font></p>
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