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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;color:navy'>I think that “Set($ParseNewMessageForTicketCcs,false);”
can solve this.</span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;color:navy'> </span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;color:navy'>Josep</span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;color:navy'> </span></font></p>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font face=Tahoma><span
style='font-family:Tahoma'> rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] <b><span style='font-weight:
bold'>On Behalf Of </span></b>Krishna Prasad<br>
<b><span style='font-weight:bold'>Sent:</span></b> jueves, 25 de octubre de
2007 14:47<br>
<b><span style='font-weight:bold'>To:</span></b> 'Drew Barnes'; 'Kenneth
Crocker'; rt-users-request@lists.bestpractical.com; rt-users@lists.bestpractical.com<br>
<b><span style='font-weight:bold'>Subject:</span></b> [rt-users] new address
added in cc list when the issue is still open?</span></font></p>
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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt'> </span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;color:navy'>I have a query regarding as below:</span></font></p>
<p class=MsoNormal style='margin-left:18.0pt'><font size=2 color=navy
face=Arial><span style='font-size:10.0pt;color:navy'> </span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;color:navy'>If a new address added in the ‘CC’ list in the
email correspondence by the client or owner while the issue is still open, gets
added in the RT system in its ‘CC’ list for future correspondence.
Can any one help on this issue?</span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;color:navy'> </span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;color:navy'>Thanks!!!</span></font></p>
<p class=MsoNormal><font size=2 color=blue face=Arial><span style='font-size:
10.0pt;color:blue'> </span></font></p>
<p class=MsoNormal><font size=2 color=blue face=Arial><span style='font-size:
10.0pt;color:blue'> </span></font></p>
<p class=MsoNormal><font size=2 color="#8f87f8" face="MS Serif"><span
style='font-size:10.0pt;font-family:"MS Serif";color:#8F87F8'>With Regards, </span></font></p>
<p class=MsoNormal><font size=2 color="#8f87f8" face="MS Serif"><span
style='font-size:10.0pt;font-family:"MS Serif";color:#8F87F8'>Krishna</span></font><font
color="#8f87f8" face="MS Serif"><span style='font-family:"MS Serif";color:#8F87F8'>
Prasad </span></font></p>
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