<html xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:st1="urn:schemas-microsoft-com:office:smarttags" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv=Content-Type content="text/html; charset=us-ascii">
<meta name=Generator content="Microsoft Word 11 (filtered medium)">
<o:SmartTagType namespaceuri="urn:schemas-microsoft-com:office:smarttags"
name="place"/>
<!--[if !mso]>
<style>
st1\:*{behavior:url(#default#ieooui) }
</style>
<![endif]-->
<style>
<!--
/* Font Definitions */
@font-face
{font-family:"MS Serif";
panose-1:0 0 0 0 0 0 0 0 0 0;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:10.0pt;
font-family:Arial;}
a:link, span.MsoHyperlink
{color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{color:purple;
text-decoration:underline;}
span.EmailStyle17
{mso-style-type:personal;
font-family:Arial;
color:blue;
font-weight:normal;
font-style:normal;
text-decoration:none none;}
span.EmailStyle18
{mso-style-type:personal-reply;
font-family:Arial;
color:blue;
font-weight:normal;
font-style:normal;
text-decoration:none none;}
@page Section1
{size:8.5in 11.0in;
margin:1.0in 1.25in 1.0in 1.25in;}
div.Section1
{page:Section1;}
-->
</style>
</head>
<body lang=EN-US link=blue vlink=purple>
<div class=Section1>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;color:navy'>I have a query regarding as below:<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:.25in'><font size=2 color=navy
face=Arial><span style='font-size:10.0pt;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;color:navy'>If a new address added in the ‘CC’ list in the
email correspondence by the client or owner while the issue is still open, gets
added in the RT system in its ‘CC’ list for future correspondence. <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=blue face=Arial><span style='font-size:
10.0pt;color:blue'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=purple face=Arial><span style='font-size:
10.0pt;color:purple'>I want to keep the added address permanently in RT and the
email correspondence should be notified that added person every time as the cc
people receives the mail.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=blue face=Arial><span style='font-size:
10.0pt;color:blue'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;color:navy'>Can any one help on this issue?<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;color:navy'>Thanks!!!<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=blue face=Arial><span style='font-size:
10.0pt;color:blue'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=blue face="MS Serif"><span
style='font-size:10.0pt;font-family:"MS Serif";color:blue'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=blue face="MS Serif"><span
style='font-size:10.0pt;font-family:"MS Serif";color:blue'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#8f87f8" face="MS Serif"><span
style='font-size:10.0pt;font-family:"MS Serif";color:#8F87F8'>With Regards, </span></font><font
color=blue><span style='color:blue'><o:p></o:p></span></font></p>
<p class=MsoNormal><st1:place w:st="on"><font size=2 color="#8f87f8"
face="MS Serif"><span style='font-size:10.0pt;font-family:"MS Serif";
color:#8F87F8'>Krishna</span></font></st1:place><font color="#8f87f8"
face="MS Serif"><span style='font-family:"MS Serif";color:#8F87F8'> Prasad </span></font><font
color=blue><span style='color:blue'><o:p></o:p></span></font></p>
</div>
</body>
</html>