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Hi Doro,<br><br>
I needed a way to strip the ticket info from the subject line also, but
couldn't find anything within RT that would let me do this. I ended
up modifying the SetSubjectToken method of Sendmail.pm so that I could
selectively turn off the feature that adds the [myrt #1234] token to the
beginning of the subject.<br><br>
To disable the "add ticket info" feature, you add a
"secret code" to the beginning of the subject line in your
template. If the code is there, my mod strips it and then sends the
e-mail with the original subject line unchanged. If the code isn't
there, the subject line gets modified as usual. You set a variable
($DisableSubjectToken) in RT_SiteConfig.pm to some random sequence of
characters that are not likely to ever show up at the beginning of one of
your ticket subjects and prepend that variable to your subject line in
your template when you want to turn off ticket stamping.<br><br>
It may be overkill, but it works great for us and stays out of the way
unless I need it. Here's where you can find it:<br><br>
<a href="http://wiki.bestpractical.com/view/SendEmail" eudora="autourl">
http://wiki.bestpractical.com/view/SendEmail</a><br><br>
The documentation might be a little muddy, so feel free to ask if you
can't figure it out.<br><br>
Regards,<br>
Gene<br><br>
At 04:11 AM 10/31/2007, Dorothea Muecke-Herzberg wrote:<br>
<blockquote type=cite class=cite cite=""><font size=2 color="#0000FF">
Previous email to the list brought back to my mind an issue we have. We
need to send emails to<br>
another tool from RT and this tool scans the start of the subject line,
so we need to<br>
strip rtname from the subject line somehow (or at least move it to the
end).<br>
Is there a way to do this?<br>
</font> <br>
<font size=2 color="#0000FF">Doro</font></blockquote>
<x-sigsep><p></x-sigsep>
<br>
-- <br>
Gene LeDuc, GSEC<br>
Security Analyst<br>
San Diego State University</body>
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