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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I’ve added two queues to RT. They are shown as active.
The problem is that they don’t appear in the dropdown lists of queue
names for ticket creation on the home page. They do appear in the dropdown list
of queue names shown in the ticket basic information panel; I can change a
ticket to these queues, but I can’t create a ticket in them directly. </span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> </span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I’ve cycled Apache and deleted everything in folder (/opt/rt/)var/mason_data/obj/
to cause the mason cache to be rebuilt. Can anyone tell me what’s
necessary to get these dropdown lists to be recreated, or what could be wrong
with the queues so that they don’t appear? (I’m not clear at what
point MySQL queries are made, to create these lists. It doesn’t seem to
be dynamically created when you drop down the lists.)</span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> </span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>This has happened before and I messed around with RT cycles
until the problem went away, but I don’t know exactly which swift kick
was the effective one. </span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> </span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I’m running RT 3.6.5 in Linux, Novel SLES 9.0
distribution, with Apache 1 and Perl 5.8.3. </span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> </span></font></p>
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