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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Check the rights on the queue and make sure they can update
tickets…we had this happen to us.<o:p></o:p></span></p>
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color:#1F497D'><o:p> </o:p></span></p>
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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] <b>On Behalf Of </b>John
Wells<br>
<b>Sent:</b> Thursday, November 01, 2007 12:40 PM<br>
<b>To:</b> rt-users@lists.bestpractical.com<br>
<b>Subject:</b> [rt-users] Message not recorded...permission denied<o:p></o:p></span></p>
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<p><span style='font-size:10.0pt'>We get the following message in a seemingly
random pattern when users reply to an issue. I've checked their replies, and
it's formatted properly. Does anyone know what might be happening?<br>
<br>
Thanks!<br>
John<br>
---------------------------------<br>
<br>
From: rt@rt.timco.aero [<a href="mailto:rt@rt.timco.aero">mailto:rt@rt.timco.aero</a>]<br>
Sent: Thursday, November 01, 2007 10:42 AM<br>
To: John Stonebraker<br>
Subject: Message not recorded<br>
<br>
Permission Denied<br>
---------------------------------<br>
Here's what user.log says:<br>
<br>
Oct 31 17:13:02 rt RT: We found a merged ticket.462/451<br>
Oct 31 17:13:03 rt last message repeated 71 times<br>
Oct 31 17:32:49 rt RT: Converting 'us-ascii' to 'utf-8' for text/plain - RE:
[rt.timco.aero #566] Computers in Breakroom for Benefits<br>
Oct 31 17:32:49 rt RT: Found a ticket ID. It's 566<br>
Oct 31 17:32:49 rt RT: Permission Denied
(/usr/share/request-tracker3.6/lib/RT/Interface/Email.pm:241)<br>
Oct 31 17:32:49 rt RT: Could not record email: Message not recorded: Permission
Denied (/usr/share/request-tracker3.6/html/REST/1.0/NoAuth/mail-gateway:73)<br>
Oct 31 20:54:13 rt RT: Converting 'iso-8859-1' to 'utf-8' for text/plain -
Subjectless message<br>
Oct 31 20:54:13 rt RT: Guessed encoding: ascii<br>
Oct 31 20:54:13 rt RT: Guessed encoding: ascii</span><o:p></o:p></p>
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-- <br>
This message has been scanned for viruses and <br>
dangerous content by <a href="http://www.mailscanner.info/"><b>MailScanner</b></a>,
and is <br>
believed to be clean. <o:p></o:p></p>
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