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Hi <br>
<br>
I saw an email from an RT user regarding unowned tickets.
I have a similar problem where it appears all users see all unowned
tickets. And search I may I am unable to find the correct combination
of rights to prevent this except for the users belonging to all groups.<br>
<br>
I have the following setup:<br>
<br>
User A belongs to group A. Queue Comp1 has group a as membership with
the following rights for the group and the queue:<br>
Queue group rights<br>
<input class="hidden" name="CheckACL" value="84-RT::Queue-5"
type="hidden">
<h3>Current rights</h3>
<i>(Check box to revoke right)</i> <br>
<input class="checkbox" value="200"
name="RevokeRight-84-RT::Queue-5-CommentOnTicket" type="checkbox">
CommentOnTicket<br>
<input class="checkbox" value="201"
name="RevokeRight-84-RT::Queue-5-CreateTicket" type="checkbox">
CreateTicket<br>
<input class="checkbox" value="202"
name="RevokeRight-84-RT::Queue-5-OwnTicket" type="checkbox"> OwnTicket<br>
<input class="checkbox" value="203"
name="RevokeRight-84-RT::Queue-5-ReplyToTicket" type="checkbox">
ReplyToTicket<br>
<input class="checkbox" value="239"
name="RevokeRight-84-RT::Queue-5-SeeQueue" type="checkbox"> SeeQueue<br>
<input class="checkbox" value="205"
name="RevokeRight-84-RT::Queue-5-StealTicket" type="checkbox">
StealTicket<br>
<input class="checkbox" value="206"
name="RevokeRight-84-RT::Queue-5-TakeTicket" type="checkbox">
TakeTicket<br>
<input class="checkbox" value="207"
name="RevokeRight-84-RT::Queue-5-Watch" type="checkbox"> Watch<br>
<br>
Group rights<br>
<h3>Current rights</h3>
<i>(Check box to revoke right)</i> <br>
<input class="checkbox" value="238"
name="RevokeRight-84-RT::Group-84-SeeGroup" type="checkbox"> SeeGroup<br>
<br>
Can you perhaps let em know where I am going wrong.<br>
<br>
Thanks in advance<br>
<br>
Kobus
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