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Glad it worked for you, Bill. Rather than deleting Global scrips,
you can just set the "Stage" field of the scrip to
"Disabled" (instead of TransactionCreate). It has the
same result, but now you can go back and look at how the original setup
worked at some point in the future. I ended up disabling all of the
Global scrips and writing my own stuff for each queue, but I have gone
back and looked at some of them since then.<br><br>
Regards,<br>
Gene<br><br>
At 11:11 AM 11/7/2007, Candelario, Bill wrote:<br>
<blockquote type=cite class=cite cite="">Content-class:
urn:content-classes:message<br>
Content-Type: multipart/alternative;<br>
<x-tab> </x-tab>
boundary="----_=_NextPart_001_01C82172.1698522E"<br><br>
<font face="arial" size=2 color="#000080">Thank you, Gene, Tim, and
Jurgen for your help.<br>
<br>
I was able to get it to work by setting up different queues and totally
moving away from using the “General” default queue. As Tim had
pointed out, I ended up deleting two scripts on the Global queue to get
mine to work properly.<br>
<br>
<hr>
<div align="center"></font></div>
<font face="tahoma" size=2><b>From:</b>
rt-users-bounces@lists.bestpractical.com
[<a href="mailto:rt-users-bounces@lists.bestpractical.com" eudora="autourl">
mailto:rt-users-bounces@lists.bestpractical.com</a>] <b>On Behalf Of
</b>Candelario, Bill<br>
<b>Sent:</b> Wednesday, November 07, 2007 11:33 AM<br>
<b>To:</b> Gene LeDuc<br>
<b>Cc:</b> rt-users@lists.bestpractical.com<br>
<b>Subject:</b> RE: [rt-users] 2 emails 2 different responses<br>
</font><font face="Times New Roman, Times"> <br>
</font><font face="arial" size=2 color="#000080">You understood
correctly. I’m working on what you had suggested below.
Thanks.<br>
<br>
<hr>
<div align="center"></font></div>
<font face="tahoma" size=2><b>From:</b> Gene LeDuc
[<a href="mailto:gleduc@mail.sdsu.edu" eudora="autourl">
mailto:gleduc@mail.sdsu.edu</a>] <br>
<b>Sent:</b> Wednesday, November 07, 2007 11:31 AM<br>
<b>To:</b> Candelario, Bill<br>
<b>Cc:</b> rt-users@lists.bestpractical.com<br>
<b>Subject:</b> Re: [rt-users] 2 emails 2 different responses<br>
</font><font face="Times New Roman, Times"> <br>
Hi Bill,<br><br>
If I understand your situation correctly, you want each of your 2 queues
to send a different autoreply e-mail when a ticket is created. To
do that, just create a new autoreply template in each queue with the text
that you want sent for that queue. A template in a queue overrides
a global template of the same name, so RT will use your queue template
instead of the global one.<br><br>
If I misunderstood your question, please clarify it.<br><br>
Regards,<br>
Gene<br><br>
At 08:12 AM 11/7/2007, Candelario, Bill wrote:<br>
</font><font face="arial" size=2>Hi,<br>
<br>
I’m fairly new to RT code structure and am having a difficult time trying
to figure this out.<br>
<br>
I have created 2 separate email address, in which tickets submit
perfectly into RT. What I’m trying to do is create 2 different
responses according to whom the ticket is for. <br>
<br>
For example, if <a href="mailto:test1@test.com">test1@test.com</a> is
sent an email then they get the test1 auto response. If
<a href="mailto:test2@test.com">test2@test.com</a> is sent an email then
they get the test2 auto response. <br>
<br>
Hopefully it’s an easy thing to configure.<br>
<br>
Thanks.<br>
<br>
Bill<br>
</font><br>
<font face="Times New Roman, Times"><br>
-- <br>
Gene LeDuc, GSEC<br>
Security Analyst<br>
San Diego State University<br>
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<br>
-- <br>
Gene LeDuc, GSEC<br>
Security Analyst<br>
San Diego State University</body>
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