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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Thank you, Gene, Tim, and Jurgen for your
help.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>I was able to get it to work by setting up
different queues and totally moving away from using the “General”
default queue. As Tim had pointed out, I ended up deleting two scripts on the
Global queue to get mine to work properly.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'> rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] <b><span style='font-weight:
bold'>On Behalf Of </span></b><st1:PersonName w:st="on">Candelario, Bill</st1:PersonName><br>
<b><span style='font-weight:bold'>Sent:</span></b> Wednesday, November 07, 2007
11:33 AM<br>
<b><span style='font-weight:bold'>To:</span></b> Gene LeDuc<br>
<b><span style='font-weight:bold'>Cc:</span></b>
rt-users@lists.bestpractical.com<br>
<b><span style='font-weight:bold'>Subject:</span></b> RE: [rt-users] 2 emails 2
different responses</span></font><o:p></o:p></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>You understood correctly. I’m
working on what you had suggested below. Thanks.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'> Gene LeDuc
[mailto:gleduc@mail.sdsu.edu] <br>
<b><span style='font-weight:bold'>Sent:</span></b> Wednesday, November 07, 2007
11:31 AM<br>
<b><span style='font-weight:bold'>To:</span></b> <st1:PersonName w:st="on">Candelario,
Bill</st1:PersonName><br>
<b><span style='font-weight:bold'>Cc:</span></b>
rt-users@lists.bestpractical.com<br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [rt-users] 2 emails 2
different responses</span></font><o:p></o:p></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='margin-bottom:12.0pt'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>Hi Bill,<br>
<br>
If I understand your situation correctly, you want each of your 2 queues to
send a different autoreply e-mail when a ticket is created. To do that,
just create a new autoreply template in each queue with the text that you want
sent for that queue. A template in a queue overrides a global template of
the same name, so RT will use your queue template instead of the global one.<br>
<br>
If I misunderstood your question, please clarify it.<br>
<br>
Regards,<br>
Gene<br>
<br>
At 08:12 AM 11/7/2007, <st1:PersonName w:st="on">Candelario, Bill</st1:PersonName>
wrote:<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Hi,<br>
<br>
I’m fairly new to RT code structure and am having a difficult time trying
to figure this out.<br>
<br>
I have created 2 separate email address, in which tickets submit perfectly into
RT. What I’m trying to do is create 2 different responses according
to whom the ticket is for. <br>
<br>
For example, if <a href="mailto:test1@test.com">test1@test.com</a> is sent an
email then they get the test1 auto response. If <a
href="mailto:test2@test.com">test2@test.com</a> is sent an email then they get
the test2 auto response. <br>
<br>
Hopefully it’s an easy thing to configure.<br>
<br>
Thanks.<br>
<br>
Bill</span></font><o:p></o:p></p>
<p></x-sigsep><font size=3 face="Times New Roman"><span style='font-size:12.0pt'><br>
<x-sigsep>-- <br>
Gene LeDuc, GSEC<br>
Security Analyst<br>
<st1:place w:st="on"><st1:PlaceName w:st="on">San Diego</st1:PlaceName> <st1:PlaceType
w:st="on">State</st1:PlaceType> <st1:PlaceType w:st="on">University</st1:PlaceType></st1:place><o:p></o:p></span></font></p>
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