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<p class=MsoNormal>All:<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>I have my current production version which is on version 3.4.2
When I create a new ticket I receive an email as a requestor and also an email
as an AdminCc since I am setup as an AdminCc on the queue that I am creating
the ticket in. <o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>I am testing the latest version of RT on 3.6.5 with the same
data setup from 3.4.2 and when I create a new ticket in RT using the RT
interface I only receive one email as a Requestor. But I don’t receive
the email as an AdminCc. If I create the ticket from my outlook by sending an
email to RT I receive both the emails as a requestor and also as an AdminCc. Why
is that? Is that normal functionality of version 3.6.5?<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>The same thing happens, when I try to resolve a ticket for
which I was the requestor as well. And I don’t receive any email when I
resolve the ticket. <o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Please comment.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>~~~~~~~~~~~~~~~~~~~~~~~<o:p></o:p></p>
<p class=MsoNormal>Deepika Bhatia<o:p></o:p></p>
<p class=MsoNormal>Sr. Manager<o:p></o:p></p>
<p class=MsoNormal>Prosum Technology Services<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
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