<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv=Content-Type content="text/html; charset=us-ascii">
<meta name=Generator content="Microsoft Word 12 (filtered medium)">
<style>
<!--
/* Font Definitions */
@font-face
{font-family:PMingLiU;
panose-1:2 2 3 0 0 0 0 0 0 0;}
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:PMingLiU;
panose-1:2 2 3 0 0 0 0 0 0 0;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0cm;
margin-bottom:.0001pt;
font-size:11.0pt;
font-family:"Calibri","sans-serif";}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
span.EmailStyle17
{mso-style-type:personal-compose;
font-family:"Calibri","sans-serif";
color:windowtext;}
.MsoChpDefault
{mso-style-type:export-only;}
@page Section1
{size:612.0pt 792.0pt;
margin:72.0pt 90.0pt 72.0pt 90.0pt;}
div.Section1
{page:Section1;}
-->
</style>
<!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>
<body lang=EN-AU link=blue vlink=purple>
<div class=Section1>
<p class=MsoNormal>Hi there,<o:p></o:p></p>
<p class=MsoNormal>I'm currently setting up rights for the main users of of our
RT installation.<o:p></o:p></p>
<p class=MsoNormal>On a run-through with one of them, they were confused and
distracted by several sections which we won't be using but are featured rather
prominently on the site.<o:p></o:p></p>
<p class=MsoNormal>These were:<o:p></o:p></p>
<p class=MsoNormal> *
the "Reminder" section on Tickets<o:p></o:p></p>
<p class=MsoNormal> *
the "New Watchers" section on the "People" tab of a Ticket<o:p></o:p></p>
<p class=MsoNormal> *
The "Approval" link on the menu bar.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>I'm hoping hiding these sections are as easy as removing certain
rights for those user groups, especially as we'd probably still like the sysadmin
to have the ability to add Watchers. Note that these ordinary users don't have
the Watch or WatchAsAdminCC rights, so it seems strange that they can add
Watchers (even themselves).<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>I dread hearing that the only answer is hiding those
sections with CSS.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:#0070C0'>Christopher</span><o:p></o:p></p>
</div>
</body>
</html>