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<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-US
style='font-size:10.0pt;font-family:Arial;color:navy'>Jesse, Torsten –
thanks for digging into it.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-US
style='font-size:10.0pt;font-family:Arial;color:navy'>The only Segmentation
error I got in apache error log goes like this:<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-indent:35.4pt'><font size=2 color=navy
face=Arial><span lang=EN-US style='font-size:10.0pt;font-family:Arial;
color:navy'>/usr/local/apache/logs/error_log:[Tue Nov 20 01:31:45 2007]
[notice] child pid 29555 exit signal Segmentation fault (11)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-US
style='font-size:10.0pt;font-family:Arial;color:navy'>I got about 20 of these
for last 3 days, but I guess that’s not the case.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-US
style='font-size:10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-US
style='font-size:10.0pt;font-family:Arial;color:navy'>I’ve updated
Text::Quoted to 2.03, but unlike Torsten’s setup, I got the new version
displayed correctly at the RT’s System Configuration page.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-US
style='font-size:10.0pt;font-family:Arial;color:navy'>So, I guess, my next step
would be to remove it? *I’ve no faintest idea how to* =)))))<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-US
style='font-size:10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-US
style='font-size:10.0pt;font-family:Arial;color:navy'>As for the randomness of
this bug (less than 0,1% tickets affected): may it be the issue with encodings
of the messages? As far as I see, all the transactions that get “stuck”
are the “Correspondence added” ones – both created by external
users and from RT’s WebUI.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-US
style='font-size:10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-US
style='font-size:10.0pt;font-family:Arial;color:navy'>Again, thanks for digging
into this, guys!<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-US
style='font-size:10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-US
style='font-size:10.0pt;font-family:Arial;color:navy'>Kostya<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-US
style='font-size:10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-US
style='font-size:10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<div>
<div class=MsoNormal align=center style='text-align:center'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>
<hr size=2 width="100%" align=center tabindex=-1>
</span></font></div>
<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'> Torsten Brumm
[mailto:torsten.brumm@googlemail.com] <br>
<b><span style='font-weight:bold'>Sent:</span></b> Monday, November 19, 2007
8:42 PM<br>
<b><span style='font-weight:bold'>To:</span></b> Jesse Vincent<br>
<b><span style='font-weight:bold'>Cc:</span></b> Konstantin Naryzhniy;
rt-users@lists.bestpractical.com<br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [rt-users] Ticket
Transactions get lost on the way to WebUI</span></font><o:p></o:p></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='margin-bottom:12.0pt'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>OK, now it becomes very
strange....!!!<br>
<br>
I've upgraded to latest:<br>
<br>
root@bruchtal-www4:~/Text-Quoted-2.03# perl Makefile.PL<br>
Checking if your kit is complete...<br>
Looks good<br>
Writing Makefile for Text::Quoted <br>
root@bruchtal-www4:~/Text-Quoted-2.03# make<br>
cp <a href="http://Quoted.pm">Quoted.pm</a> blib/lib/Text/Quoted.pm<br>
Manifying blib/man3/Text::Quoted.3pm<br>
root@bruchtal-www4:~/Text-Quoted-2.03# make test<br>
PERL_DL_NONLAZY=1 /usr/bin/perl "-MExtUtils::Command::MM"
"-e" "test_harness(0, 'inc', 'blib/lib', 'blib/arch')"
t/*.t <br>
t/1....ok<br>
t/2....ok<br>
t/3....ok<br>
t/4....ok<br>
t/5....ok<br>
t/6....ok<br>
All tests successful.<br>
Files=6, Tests=14, 1 wallclock secs ( 0.52 cusr + 0.08 csys =
0.60 CPU)<br>
root@bruchtal-www4:~/Text-Quoted-2.03# make install<br>
Installing /usr/lib/perl5/site_perl/5.8.5/Text/Quoted.pm<br>
Installing /usr/share/man/man3/Text::Quoted.3pm<br>
Writing
/usr/lib/perl5/site_perl/5.8.5/i386-linux-thread-multi/auto/Text/Quoted/.packlist<br>
Appending installation info to
/usr/lib/perl5/5.8.5/i386-linux-thread-multi/perllocal.pod<br>
root@bruchtal-www4:~/Text-Quoted-2.03# cd /usr/lib/perl5/site_perl/5.8.5/<br>
root@bruchtal-www4:/usr/lib/perl5/site_perl/5.8.5# ll <br>
<br>
I removed the mason cache (to make sure everything is clean) restarted apache
and.....<br>
<br>
the module is not even loaded:<o:p></o:p></span></font></p>
<pre><font size=2 face="Courier New"><span style='font-size:10.0pt'> Sys::Syslog v0.18;<br>
Text::Template v1.44;<br>
Text::Wrapper v1.01;<br>
<br>
<o:p></o:p></span></font></pre><pre><font size=2 face="Courier New"><span
style='font-size:10.0pt'> Time::HiRes v1.9707;<br>
Time::JulianDay v2003.1125;<br>
Time::Local v1.17;<br>
Time::ParseDate v2006.0814;<br>
Time::Timezone v2006.0814;<o:p></o:p></span></font></pre>
<p class=MsoNormal style='margin-bottom:12.0pt'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>So, remove and upgrade
the Text::Quoted can't be the solution?!?<o:p></o:p></span></font></p>
<div>
<p class=MsoNormal><span class=gmailquote><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'>2007/11/19, Jesse Vincent <<a
href="mailto:jesse@bestpractical.com">jesse@bestpractical.com</a>>:</span></font></span><o:p></o:p></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><br>
<br>
><br>
> Recently weird things started to happen: random tickets in WebUI were<br>
> not displayed further than a certain transaction in the middle.<br>
><br>
> This happened both in Display.html and History.html .<br>
><br>
><br>
My _guess_ is that you're running into one of the very rare, but<br>
catastrophic bugs in Text::Quoted. I alluded to this in my previous<br>
email. You _should_ see weird segfaults in the apache error log if this <br>
is the case. Try 1) bringing it current or 2) removing it entirely.<br>
<br>
<br>
Best,<br>
Jesse<br>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><br>
<br clear=all>
<br>
-- <br>
MFG<br>
<br>
Torsten Brumm<br>
<br>
<a href="http://www.torsten-brumm.de">http://www.torsten-brumm.de</a> <o:p></o:p></span></font></p>
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