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<DIV><SPAN class=642093008-21112007><FONT face=Verdana size=2>Hi
all,</FONT></SPAN></DIV>
<DIV><SPAN class=642093008-21112007><FONT face=Verdana
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=642093008-21112007><FONT face=Verdana size=2>I am trying
to carve a workflow for our support team but I am having a problem as I would
like to have different scrip running for "external" people watching the ticket
(in ticket CC people) and the support team (that are watchers of the queue in
the CC area).</FONT></SPAN></DIV>
<DIV><SPAN class=642093008-21112007><FONT face=Verdana
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=642093008-21112007><FONT face=Verdana size=2>Is there a way in
scrips to differentiate "Queue CCs" and "Ticket CCs" ?</FONT></SPAN></DIV>
<DIV><SPAN class=642093008-21112007><FONT face=Verdana
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=642093008-21112007><FONT face=Verdana size=2>Many thanks in
advance.</FONT></SPAN></DIV> </FONT>
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<FONT FACE="Verdana" SIZE="2">--</FONT>
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<FONT FACE="Verdana" SIZE="2">Jean-Michel Cazaux</FONT>
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<FONT FACE="Verdana" SIZE="2">Head of Technology</FONT>
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<DIV><STRONG><B><FONT COLOR="black"><SPAN STYLE="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Verdana">Eckoh UK Limited</SPAN></FONT></B></STRONG><FONT COLOR="black"><SPAN STYLE="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Verdana"><BR>Telford House, Corner Hall,<BR>Hemel Hempstead, Hertfordshire HP3 9HN</SPAN></FONT>
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