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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Hi,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I am wondering is its possible to create an SLA with for
example 8 hours, and that when some one creates a ticket, they select the SLA,
and a timer go’s running with that ticket that shows how much time is
left on working on the ticket. Is this possible in RT, and if yes, is there
some documentation on this I can read about?<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Cheers, <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face="Times New Roman"><span lang=NL
style='font-size:10.0pt'>Met vriendelijke groet,</span></font><span lang=NL> <br>
<br>
<br>
<br>
</span><st1:PersonName w:st="on"><font size=2><span lang=NL style='font-size:
10.0pt'>Wouter van den Bergh</span></font></st1:PersonName><font size=2><span
lang=NL style='font-size:10.0pt'>, Customer Support Engineer 2nd Line</span></font><span
lang=NL> <br>
<br>
</span><font size=2><span lang=NL style='font-size:10.0pt'>Easynet Nederland
B.V., </span></font><a href="http://www.easynet.nl/"><span lang=NL>http://www.easynet.nl</span></a><span
lang=NL> <br>
<br>
</span><font size=2><span lang=NL style='font-size:10.0pt'>Tel(Nationaal):
0800-6682937 Tel(Internationaal): +31 (0)20 798 98 80, Fax: +31 (0)20 798 98 05</span></font><span
lang=NL> <br>
<br>
<br>
<br>
</span><font size=2><span lang=NL style='font-size:10.0pt'>CSC@nl.easynet.net</span></font><span
lang=NL> </span><span lang=NL><o:p></o:p></span></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span lang=NL
style='font-size:12.0pt'><o:p> </o:p></span></font></p>
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