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<big>We had this issue before. Are you using PostGres as your
database? We found that once we vacuumed the database, it resolved the
issue.<br>
<br>
</big>Daniel Jennings wrote:
<blockquote cite="mid:3AFD20617C0243AF986F5B02DB27EAAF@VistaPC"
type="cite">
<pre wrap="">The issue isn't really the output, its the 30 to 40 seconds it takes to load
the ticket. I guess though it maybe nice not to see it fill up the log all
the itme.
-----Original Message-----
From: <a class="moz-txt-link-abbreviated" href="mailto:rt-users-bounces@lists.bestpractical.com">rt-users-bounces@lists.bestpractical.com</a>
[<a class="moz-txt-link-freetext" href="mailto:rt-users-bounces@lists.bestpractical.com">mailto:rt-users-bounces@lists.bestpractical.com</a>] On Behalf Of Boris
Lytochkin
Sent: 24 November 2007 09:05
To: <a class="moz-txt-link-abbreviated" href="mailto:rt-users-request@lists.bestpractical.com">rt-users-request@lists.bestpractical.com</a>
Subject: Re: [rt-users] Merged tickets very slow
I have seen them a lot too, even created small patch to mute them away:
</pre>
<blockquote type="cite">
<pre wrap="">grep -i merged /rt/etc/RT_SiteConfig.pm
</pre>
</blockquote>
<pre wrap=""><!---->Set($MuteWeFoundMergedTicket, "1");
</pre>
<blockquote type="cite">
<blockquote type="cite">
<pre wrap="">Hi,
We have an issue with merged tickets taking a very long time to load,
up to 30 seconds. The sub TicketOverloay::Load is called a lot,
logging 6000 lines of 'found merged ticket'.
Is this just how it works or is there a problem here?
</pre>
</blockquote>
<pre wrap="">That sounds like a problem. I haven't seen that before.
</pre>
</blockquote>
<pre wrap=""><!---->
_____________
Boris Lytochkin,
JSC e-port, Moscow
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SAVE THOUSANDS OF DOLLARS ON RT SUPPORT:
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Email us at <a class="moz-txt-link-abbreviated" href="mailto:sales@bestpractical.com">sales@bestpractical.com</a> or call us at +1 617 812 0745.
Community help: <a class="moz-txt-link-freetext" href="http://wiki.bestpractical.com">http://wiki.bestpractical.com</a>
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</pre>
</blockquote>
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