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Thanks to all. RTx::Shredder sounds like just what I need...<br>
<br>
Todd Chapman wrote:
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cite="mid519782dc0711281343t70c80ed9k475825560cbc098d@mail.gmail.com"
type="cite">
<pre wrap="">Debra,
RTx::Shredder
<a class="moz-txt-link-freetext" href="http://search.cpan.org/author/RUZ/RTx-Shredder-0.07/lib/RTx/Shredder.pm">http://search.cpan.org/author/RUZ/RTx-Shredder-0.07/lib/RTx/Shredder.pm</a>
-Todd
On 11/28/07, Debra Deyette <a class="moz-txt-link-rfc2396E" href="mailto:deyette@sbceo.org"><deyette@sbceo.org></a> wrote:
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<blockquote type="cite">
<pre wrap="">Hello.
We have a ticket with confidential information that was accidentally
posted to our queue in RT. I changed the status of this ticket to
"deleted". However, since our techs may have seen the initial ticket
and they know the number, if you do a search on that ticket number, you
can still bring up the ticket and view the confidential comments.
How can I permanently purge this ticket from the database?
Thank you,
--
Debra Deyette
Network and Computer Support Supervisor
Santa Barbara County Education Office
805.964.4710 x5207
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<pre class="moz-signature" cols="72">--
Debra Deyette
Network and Computer Support Supervisor
Santa Barbara County Education Office
805.964.4710 x5207
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