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<p class=MsoNormal><font size=3 face="Franklin Gothic Medium Cond"><span
style='font-size:12.0pt;font-family:"Franklin Gothic Medium Cond"'>HI :<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Franklin Gothic Medium Cond"><span
style='font-size:12.0pt;font-family:"Franklin Gothic Medium Cond"'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Franklin Gothic Medium Cond"><span
style='font-size:12.0pt;font-family:"Franklin Gothic Medium Cond"'>My basic
question: What statistical reports are available via RT ?<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Franklin Gothic Medium Cond"><span
style='font-size:12.0pt;font-family:"Franklin Gothic Medium Cond"'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Franklin Gothic Medium Cond"><span
style='font-size:12.0pt;font-family:"Franklin Gothic Medium Cond"'>My task is
to report to management many/all statistical reports available in RT.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Franklin Gothic Medium Cond"><span
style='font-size:12.0pt;font-family:"Franklin Gothic Medium Cond"'>Management
will then decide whether or not to implement the RT statistics package.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Franklin Gothic Medium Cond"><span
style='font-size:12.0pt;font-family:"Franklin Gothic Medium Cond"'>I looked at the
RT3 statistics package. <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Franklin Gothic Medium Cond"><span
style='font-size:12.0pt;font-family:"Franklin Gothic Medium Cond"'>The ‘TimeWorked’
module [ http://wiki.bestpractical.com/view/TimeWorked ] seems to fill <b><u><span
style='font-weight:bold'>one</span></u></b> of our current needs but<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Franklin Gothic Medium Cond"><span
style='font-size:12.0pt;font-family:"Franklin Gothic Medium Cond"'>I haven’t
found a list of available reports / graphs.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Franklin Gothic Medium Cond"><span
style='font-size:12.0pt;font-family:"Franklin Gothic Medium Cond"'>Is there,
where is – such a list ?<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Franklin Gothic Medium Cond"><span
style='font-size:12.0pt;font-family:"Franklin Gothic Medium Cond"'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Franklin Gothic Medium Cond"><span
style='font-size:12.0pt;font-family:"Franklin Gothic Medium Cond"'>We have </span></font><font
size=2 face=Verdana><span lang=EN style='font-size:10.0pt;font-family:Verdana'>RT
3.6.1 .</span></font><font size=2 face="Franklin Gothic Medium Cond"><span
style='font-size:10.0pt;font-family:"Franklin Gothic Medium Cond"'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Franklin Gothic Medium Cond"><span
style='font-size:12.0pt;font-family:"Franklin Gothic Medium Cond"'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Franklin Gothic Medium Cond"><span
style='font-size:12.0pt;font-family:"Franklin Gothic Medium Cond"'>Thank you.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Franklin Gothic Medium Cond"><span
style='font-size:12.0pt;font-family:"Franklin Gothic Medium Cond"'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Franklin Gothic Medium Cond"><span
style='font-size:12.0pt;font-family:"Franklin Gothic Medium Cond"'>D<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Franklin Gothic Medium Cond"><span
style='font-size:12.0pt;font-family:"Franklin Gothic Medium Cond"'><o:p> </o:p></span></font></p>
<p class=MsoNormal><b><font size=5 face="Franklin Gothic Medium Cond"><span
style='font-size:16.0pt;font-family:"Franklin Gothic Medium Cond";font-weight:
bold'>Is this a list of statistical reports ?<o:p></o:p></span></font></b></p>
<div style='mso-element:para-border-div;border:solid windowtext 1.0pt;
padding:1.0pt 4.0pt 1.0pt 4.0pt'>
<p class=MsoNormal style='border:none;padding:0in'><b><font size=3
face="Franklin Gothic Medium Cond"><span style='font-size:12.0pt;font-family:
"Franklin Gothic Medium Cond";font-weight:bold'>I downloaded the: rtstats-1.03.tar.tar
file.<o:p></o:p></span></font></b></p>
<p class=MsoNormal style='border:none;padding:0in'><b><font size=3
face="Franklin Gothic Medium Cond"><span style='font-size:12.0pt;font-family:
"Franklin Gothic Medium Cond";font-weight:bold'>In it was the ‘rtstats.pl
file.<o:p></o:p></span></font></b></p>
<p class=MsoNormal style='border:none;padding:0in'><b><font size=3
face="Franklin Gothic Medium Cond"><span style='font-size:12.0pt;font-family:
"Franklin Gothic Medium Cond";font-weight:bold'> I found what <u>MAY</u>
be report descriptions in this file.<o:p></o:p></span></font></b></p>
<p class=MsoNormal style='border:none;padding:0in'><font size=3
face="Franklin Gothic Medium Cond"><span style='font-size:12.0pt;font-family:
"Franklin Gothic Medium Cond"'>Created vs Resolved Graph<o:p></o:p></span></font></p>
<p class=MsoNormal style='border:none;padding:0in'><font size=3
face="Franklin Gothic Medium Cond"><span style='font-size:12.0pt;font-family:
"Franklin Gothic Medium Cond"'>resolved_totals ()<o:p></o:p></span></font></p>
<p class=MsoNormal style='border:none;padding:0in'><font size=3
face="Franklin Gothic Medium Cond"><span style='font-size:12.0pt;font-family:
"Franklin Gothic Medium Cond"'>created_totals ()<o:p></o:p></span></font></p>
<p class=MsoNormal style='border:none;padding:0in'><font size=3
face="Franklin Gothic Medium Cond"><span style='font-size:12.0pt;font-family:
"Franklin Gothic Medium Cond"'>resolved_totals_by_area ()<o:p></o:p></span></font></p>
<p class=MsoNormal style='border:none;padding:0in'><font size=3
face="Franklin Gothic Medium Cond"><span style='font-size:12.0pt;font-family:
"Franklin Gothic Medium Cond"'>Get the next number request to be generated.<o:p></o:p></span></font></p>
<p class=MsoNormal style='border:none;padding:0in'><font size=3
face="Franklin Gothic Medium Cond"><span style='font-size:12.0pt;font-family:
"Franklin Gothic Medium Cond"'>Generate average time to resolve<o:p></o:p></span></font></p>
<p class=MsoNormal style='border:none;padding:0in'><font size=3
face="Franklin Gothic Medium Cond"><span style='font-size:12.0pt;font-family:
"Franklin Gothic Medium Cond"'>Generate average time by person to resolve<o:p></o:p></span></font></p>
<p class=MsoNormal style='border:none;padding:0in'><font size=3
face="Franklin Gothic Medium Cond"><span style='font-size:12.0pt;font-family:
"Franklin Gothic Medium Cond"'>Generate average time by area to resolve<o:p></o:p></span></font></p>
<p class=MsoNormal style='border:none;padding:0in'><font size=3
face="Franklin Gothic Medium Cond"><span style='font-size:12.0pt;font-family:
"Franklin Gothic Medium Cond"'>Average Time a open ticket has been sitting
since last acted on<o:p></o:p></span></font></p>
<p class=MsoNormal style='border:none;padding:0in'><font size=3
face="Franklin Gothic Medium Cond"><span style='font-size:12.0pt;font-family:
"Franklin Gothic Medium Cond"'>Tickets created in the last 24 hours<o:p></o:p></span></font></p>
<p class=MsoNormal style='border:none;padding:0in'><font size=3
face="Franklin Gothic Medium Cond"><span style='font-size:12.0pt;font-family:
"Franklin Gothic Medium Cond"'>Tickets closed in the last 24 hours by person<o:p></o:p></span></font></p>
<p class=MsoNormal style='border:none;padding:0in'><font size=3
face="Franklin Gothic Medium Cond"><span style='font-size:12.0pt;font-family:
"Franklin Gothic Medium Cond"'>tickets resolved by person<o:p></o:p></span></font></p>
<p class=MsoNormal style='border:none;padding:0in'><font size=3
face="Franklin Gothic Medium Cond"><span style='font-size:12.0pt;font-family:
"Franklin Gothic Medium Cond"'>Average time to resolve in days<o:p></o:p></span></font></p>
<p class=MsoNormal style='border:none;padding:0in'><font size=3
face="Franklin Gothic Medium Cond"><span style='font-size:12.0pt;font-family:
"Franklin Gothic Medium Cond"'>Create "restime by owner"<o:p></o:p></span></font></p>
<p class=MsoNormal style='border:none;padding:0in'><font size=3
face="Franklin Gothic Medium Cond"><span style='font-size:12.0pt;font-family:
"Franklin Gothic Medium Cond"'>Create "restime by area"<o:p></o:p></span></font></p>
<p class=MsoNormal style='border:none;padding:0in'><font size=3
face="Franklin Gothic Medium Cond"><span style='font-size:12.0pt;font-family:
"Franklin Gothic Medium Cond"'>Get active total number ()<o:p></o:p></span></font></p>
</div>
<p class=MsoNormal><font size=3 face="Franklin Gothic Medium Cond"><span
style='font-size:12.0pt;font-family:"Franklin Gothic Medium Cond"'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Franklin Gothic Medium Cond"><span
style='font-size:12.0pt;font-family:"Franklin Gothic Medium Cond"'><o:p> </o:p></span></font></p>
<p class=MsoNormal><b><u><font size=5 face="Franklin Gothic Medium Cond"><span
style='font-size:18.0pt;font-family:"Franklin Gothic Medium Cond";font-weight:
bold'>Search History:<o:p></o:p></span></font></u></b></p>
<div style='mso-element:para-border-div;border:solid windowtext 1.0pt;
padding:1.0pt 4.0pt 1.0pt 4.0pt'>
<p class=MsoNormal style='border:none;padding:0in'><font size=3
face="Franklin Gothic Medium Cond"><span style='font-size:12.0pt;font-family:
"Franklin Gothic Medium Cond"'>I went here looking for said list:<o:p></o:p></span></font></p>
<p class=MsoNormal style='border:none;padding:0in'><font size=3
face="Franklin Gothic Medium Cond"><span style='font-size:12.0pt;font-family:
"Franklin Gothic Medium Cond"'><a
href="http://wiki.bestpractical.com/view/RT3StatisticsPackage">http://wiki.bestpractical.com/view/RT3StatisticsPackage</a><o:p></o:p></span></font></p>
<p class=MsoNormal style='border:none;padding:0in'><font size=3
face="Franklin Gothic Medium Cond"><span style='font-size:12.0pt;font-family:
"Franklin Gothic Medium Cond"'>and read this <b><u><span style='font-weight:
bold'>excerpt</span></u></b>:<o:p></o:p></span></font></p>
</div>
<div style='mso-element:para-border-div;border:solid windowtext 1.0pt;
padding:1.0pt 4.0pt 1.0pt 4.0pt;background:white;margin-left:.25in;margin-right:
.25in'>
<p class=MsoNormal style='margin-bottom:2.4pt;background:white;border:none;
padding:0in'><b><font size=4 face=Arial><span style='font-size:13.0pt;
font-family:Arial;font-weight:bold'>RTx::Statistics Package<o:p></o:p></span></font></b></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
background:white;border:none;padding:0in'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>Current release: v. 0.1.8 <o:p></o:p></span></font></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
background:white;border:none;padding:0in'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>Description: Produces statistical
information based on RT3 data. <o:p></o:p></span></font></p>
</div>
<div style='mso-element:para-border-div;border:solid windowtext 1.0pt;
padding:1.0pt 4.0pt 1.0pt 4.0pt'>
<p class=MsoNormal style='border:none;padding:0in'><font size=3
face="Franklin Gothic Medium Cond"><span style='font-size:12.0pt;font-family:
"Franklin Gothic Medium Cond"'><a
href="http://wiki.bestpractical.com/view/RT3StatisticsPackageWishList">http://wiki.bestpractical.com/view/RT3StatisticsPackageWishList</a><o:p></o:p></span></font></p>
<p class=MsoNormal style='border:none;padding:0in'><font size=3
face="Franklin Gothic Medium Cond"><span style='font-size:12.0pt;font-family:
"Franklin Gothic Medium Cond"'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='border:none;padding:0in'><font size=3
face="Franklin Gothic Medium Cond"><span style='font-size:12.0pt;font-family:
"Franklin Gothic Medium Cond"'><a
href="http://opensvn.csie.org/RTx_Statistics/releases/0.1.8/README">http://opensvn.csie.org/RTx_Statistics/releases/0.1.8/README</a><o:p></o:p></span></font></p>
</div>
<p class=MsoNormal><font size=3 face="Franklin Gothic Medium Cond"><span
style='font-size:12.0pt;font-family:"Franklin Gothic Medium Cond"'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Franklin Gothic Medium Cond"><span
style='font-size:12.0pt;font-family:"Franklin Gothic Medium Cond"'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Franklin Gothic Medium Cond"><span
style='font-size:12.0pt;font-family:"Franklin Gothic Medium Cond"'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Franklin Gothic Medium Cond"><span
style='font-size:12.0pt;font-family:"Franklin Gothic Medium Cond"'><o:p> </o:p></span></font></p>
<p class=MsoNormal><strong><b><font size=5 face="French Script MT"><span
style='font-size:18.0pt;font-family:"French Script MT"'>David Fuller</span></font></b></strong><font
face="Franklin Gothic Medium Cond"><span style='font-family:"Franklin Gothic Medium Cond"'><o:p></o:p></span></font></p>
<p class=MsoNormal><strong><b><font size=5 face="French Script MT"><span
style='font-size:18.0pt;font-family:"French Script MT"'>Student Affairs
Information Technology</span></font></b></strong><font
face="Franklin Gothic Medium Cond"><span style='font-family:"Franklin Gothic Medium Cond"'><o:p></o:p></span></font></p>
<p class=MsoNormal><strong><b><font size=5 face="French Script MT"><span
style='font-size:18.0pt;font-family:"French Script MT"'>860.486.8992</span></font></b></strong><font
face="Franklin Gothic Medium Cond"><span style='font-family:"Franklin Gothic Medium Cond"'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
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