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<DIV><SPAN class=188053917-12122007><FONT face=Verdana size=2>Hello RT
gurus,</FONT></SPAN></DIV>
<DIV><SPAN class=188053917-12122007><FONT face=Verdana
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=188053917-12122007><FONT face=Verdana size=2>I have been
chewing and RT problem all day, and having lost the will to live on it (almost),
and thought that I would rather call in "the ones who
know"...</FONT></SPAN></DIV>
<DIV><SPAN class=188053917-12122007><FONT face=Verdana
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=188053917-12122007><FONT face=Verdana size=2>I do have a scrip
that set ticket CCs according to the requestors email domain. It is called "090
- xxxx" and works fine.</FONT></SPAN></DIV>
<DIV><SPAN class=188053917-12122007><FONT face=Verdana
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=188053917-12122007><FONT face=Verdana size=2>I do have another
scrip which uses the standard "On Create AutoReply" that is called "100 - On
Create Autoreply...." and another one that notify CCs that is called "104 - On
Create Notify CCs...".</FONT></SPAN></DIV>
<DIV><SPAN class=188053917-12122007><FONT face=Verdana
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=188053917-12122007><FONT face=Verdana size=2>When I create a
ticket via mail Ccing people, those people are added as CC to the ticket and are
notified accordingly.</FONT></SPAN></DIV>
<DIV><SPAN class=188053917-12122007><FONT face=Verdana
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=188053917-12122007><FONT face=Verdana size=2>When CCs are added
by my "090 - xxxx" scrip, they are appearing as CC on the ticket (so "090 - xxx"
works !), but they are not notified by "104 - On Create Notify CCs..." (though
they are notified by subsequent replies).</FONT></SPAN></DIV>
<DIV><SPAN class=188053917-12122007><FONT face=Verdana
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=188053917-12122007><FONT face=Verdana size=2>My understanding
is that scrip are executed in the order of their name... So I would guess that
when "104 - On Create Notify CCs..." is executed, "090 - xxxx" already added the
CCs to the ticket, but the CCs added by "090" are ignored by
"104".</FONT></SPAN></DIV>
<DIV><SPAN class=188053917-12122007><FONT face=Verdana
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=188053917-12122007><FONT face=Verdana size=2>Is there a kind of
"flush" to do to make sure the modified data is actually stored and available to
next scrips ?</FONT></SPAN></DIV>
<DIV><SPAN class=188053917-12122007><FONT face=Verdana
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=188053917-12122007><FONT face=Verdana size=2>Any other idea
?</FONT></SPAN></DIV> </FONT>
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<FONT FACE="Verdana" SIZE="2">--</FONT>
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<FONT FACE="Verdana" SIZE="2"> </FONT>
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<FONT FACE="Verdana" SIZE="2">Jean-Michel Cazaux</FONT>
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<FONT FACE="Verdana" SIZE="2">Head of Technology</FONT>
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