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<p class=MsoNormal><span lang=EN-US>Hi list<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US>Got a ticket where the requestor’s mail
address is something like this. <a href="mailto:test@something.com">test@something.com</a><o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US>Hi created a ticket in the queue “test”<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US>Therefore <a
href="mailto:test@something.com">test@something.com</a> is listed as a watcher.<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US>But when replying to the ticket this mail
address isn’t listed under “On Correspond Notify Requestors and Ccs
</span><span lang=EN style='font-size:9.0pt;font-family:"Verdana","sans-serif"'>with
template Correspondence”<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN style='font-size:9.0pt;font-family:"Verdana","sans-serif"'>There
is just nothing. So no answer will be send.<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN style='font-size:9.0pt;font-family:"Verdana","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN style='font-size:9.0pt;font-family:"Verdana","sans-serif"'>Is
it because the mail address contains the same word as the queues name?<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN style='font-size:9.0pt;font-family:"Verdana","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN style='font-size:9.0pt;font-family:"Verdana","sans-serif"'>Thanks
and regards<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN style='font-size:9.0pt;font-family:"Verdana","sans-serif"'>Ruben</span><span
lang=EN-US><o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p>
<p class=MsoNormal><o:p> </o:p></p>
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