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<P><FONT SIZE=2>Hello-<BR>
<BR>
I upgraded our ticketing system from RT-3.4.5 on RedHat 9 to Rt-3.6.5 on<BR>
Ubuntu Server 7.10 yesterday.<BR>
<BR>
Everything is working fine, including RTFM integration.<BR>
<BR>
However, when a ticket is created, either via the webui or via an email<BR>
request, any additional replies to that ticket will open up a new<BR>
ticket. This was not the behaviour with the older system.<BR>
<BR>
We are using a MS Exchange email server, and using fetchmail on the<BR>
Ubuntu server to fetch the messages from the exchange server once a<BR>
minute.<BR>
<BR>
I installed and compiled RT and RTFM from source and did not use the<BR>
ubuntu packages for them. <BR>
<BR>
Fetchmail is the one from Ubuntu.<BR>
<BR>
Server is a Pentium 4 2.80Ghz CPU, 1gb of RAM, 80gb HD<BR>
ubuntu 7.10, up to date vi apt-get update && apt-get upgrade<BR>
fetchmail version 6.3.8+GSS+NTLM+SDPS+SSL+NLS+KRB5<BR>
perl 5.8.8<BR>
apache 2.2.4<BR>
mysql 5.0.45-Debian_1ubuntu3-log<BR>
<BR>
Nothing odd in the apache log files or mail server log files.<BR>
<BR>
Here is a snippet from /root/.fetchmailrc (All usernames and password<BR>
are correct)<BR>
<BR>
username ProdUpdate-rt@cwebprojects.com password 'password' mda<BR>
"/opt/rt3/bin/rt-mailgate --queue 'Production Updates' --action<BR>
correspond --url <A HREF="http://ticketing.contextweb.corp">http://ticketing.contextweb.corp</A>"<BR>
<BR>
username ProdUpdate-rt-comments@cwebprojects.com password 'password' mda<BR>
"/opt/rt3/bin/rt-mailgate --queue 'Production Updates' --action comment<BR>
--url <A HREF="http://ticketing.contextweb.corp">http://ticketing.contextweb.corp</A>"<BR>
<BR>
(Sorry for the wordwrap)<BR>
<BR>
I am using LDAP authentication as well and that's working without any<BR>
issues. <BR>
<BR>
I'll be glad to provide any additional files as needed, thanks.<BR>
<BR>
Josh<BR>
<BR>
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