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<DIV dir=ltr align=left><SPAN class=924545010-08012008><FONT face=Arial
size=2>Hi All,</FONT></SPAN></DIV>
<DIV><SPAN class=924545010-08012008><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=924545010-08012008><FONT face=Arial size=2>Hopefully a simple
question. I'm running RT 3.6.5 with several queues. It came to my attention that
it appears that the newest unowned tickets listing is shared among all queues.
This is giving me the following problem:</FONT></SPAN></DIV>
<DIV><SPAN class=924545010-08012008><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=924545010-08012008><FONT face=Arial size=2>In queue X there are
currently 2 tickets unowned. These tickets got created last. In queue Y there
are 20 tickets unowned. A user with access to queue X only has her ticket
display configured to display 10 unowned tickets. She currently does not see any
unowned tickets for her queue X because the tickets in queue Y got created
first. If she increases her unowned ticket display to 30 she sees the 2 unowned
ticket.</FONT></SPAN></DIV>
<DIV><SPAN class=924545010-08012008><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=924545010-08012008><FONT face=Arial size=2>Is there a way to
make sure that the unowned tickets are listed only for the queues a user has
access to? Increasing the row number displayed works but I don't see that
as a good solution.</FONT></SPAN></DIV>
<DIV><SPAN class=924545010-08012008><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=924545010-08012008><FONT face=Arial size=2>Kind
regards,</FONT></SPAN></DIV>
<DIV><SPAN class=924545010-08012008><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=924545010-08012008><FONT face=Arial size=2>Ton
Hoogstraten</FONT></SPAN></DIV></BODY></HTML>