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<p class=MsoPlainText><font size=2 face="Courier New"><span style='font-size:
10.0pt'>Hi. I’ve been beating my head against the wall trying to get RT approvals
working so we can use it for change management. I’m getting this error
message in file “warn”: </span></font></p>
<p class=MsoPlainText><font size=2 face="Courier New"><span style='font-size:
10.0pt'> </span></font></p>
<p class=MsoPlainText><font size=2 face="Courier New"><span style='font-size:
10.0pt'>Jan 11 </span></font>11:40:33 isdws76250 RT: Use of uninitialized value
in hash element at /opt/rt3/lib/RT/Action/CreateTickets.pm line 863.
(/opt/rt3/lib/RT/Action/CreateTickets.pm:863) <br>
Jan 11 11:40:33 isdws76250 last message repeated 5 times</p>
<p class=MsoPlainText><font size=2 face="Courier New"><span style='font-size:
10.0pt'> </span></font></p>
<p class=MsoPlainText><font size=2 face="Courier New"><span style='font-size:
10.0pt'>Setup: </span></font></p>
<p class=MsoPlainText><font size=2 face="Courier New"><span style='font-size:
10.0pt'> </span></font></p>
<p class=MsoPlainText><font size=2 face="Courier New"><span style='font-size:
10.0pt'>I’m using queue “CMs”.<br>
<br>
A scrip for that queue is: <br>
Create Approval Ticket<br>
On Create Create Tickets with template Create Approval Ticket<br>
<br>
A template for that queue named “Create Approval Ticket” contains: <br>
===Create-Ticket CreateApprovalTicket<br>
Subject: Approval for {$Tickets{'TOP'}->Subject}<br>
Depended-On-By: TOP<br>
Queue: Approvals<br>
Content: Someone has created a CM ticket. Please review and approve it. <br>
ENDOFCONTENT<br>
<br>
I tried changing line 1 from “CreatApprovalTicket” to “Create
Approval Ticket” because I wasn’t certain how the scrip and ticket
tie together. Same result. <br>
</span></font></p>
<p class=MsoPlainText><font size=2 face="Courier New"><span style='font-size:
10.0pt'>I’m logged on as Root which is a member of RT Administrators,
which has super-user powers. Queue “Approvals” exists but no
tickets have been autocreated in it. You can create tickets in it manually. </span></font></p>
<p class=MsoPlainText><font size=2 face="Courier New"><span style='font-size:
10.0pt'> </span></font></p>
<p class=MsoPlainText><font size=2 face="Courier New"><span style='font-size:
10.0pt'>I’m using SLES 9 with Apache 1.3.29, Perl 5.8.3.32 and RT 3.6.5. </span></font></p>
<p class=MsoPlainText><font size=2 face="Courier New"><span style='font-size:
10.0pt'> </span></font></p>
<p class=MsoPlainText><font size=2 face="Courier New"><span style='font-size:
10.0pt'>Can anyone see something dumb I’m doing? Or just wrong, though
smart? </span></font></p>
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font-family:Arial'> </span></font></p>
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