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<p class=MsoNormal>Hello,<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>I’ve been looking through the wiki and mailing lists
trying to find a solution to this with no success. I’m sure it’s
very simple, I’m just new to this. I need to disable the default Auto
reply scrip for only my Helpdesk team, that way all the unprivileged users will
still receive the Auto reply, but not the HelpDesk team when they create a
ticket. I tried adding this custom condition to the default scrip and was
able to disable it for one email address, but im hoping there is an easy way to
check group membership. Thanks in advance for all the help.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>if ( $self->TransactionObj->Type eq "Create"
&& <o:p></o:p></p>
<p class=MsoNormal>
$self->TicketObj->RequestorAddresses() =~ /MyName\@MyCompany\.com/ <o:p></o:p></p>
<p class=MsoNormal>{ <o:p></o:p></p>
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<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='color:#002060'><o:p> </o:p></span></p>
<p class=MsoNormal>Sean McCreadie<o:p></o:p></p>
<p class=MsoNormal>IT Support<o:p></o:p></p>
<p class=MsoNormal>Canyon Partners, LLC<o:p></o:p></p>
<p class=MsoNormal>310 858 4288<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
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