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<font size="-1"><font face="Verdana">Wes:<br>
<br>
I'm not sure if we're talking about the same thing, but your suggestion
gives me an idea:<br>
<br>
We have a database of subscriptions we support. We want to be able to
associate those records with tickets in RT. I'm thinking we can simply
run a regular cron job to sync rows in the CustomFieldValues table with
the other DB. (It will also have to delete from
ObjectCustomFieldValues if we delete from the other DB.) This will
avoid our having to poke around in the RT code, and also will save us
the DB connections, as you point out.<br>
<br>
Many thanks,<br>
<br>
</font></font>
<div class="moz-signature"><font face="Verdana" size="2">Yitzchak
Schaffer<br>
Systems Librarian<br>
Touro College Libraries<br>
33 West 23rd Street<br>
New York, NY 10010<br>
Tel (212) 463-0400 x230<br>
Fax (212) 627-3197<br>
<a class="moz-txt-link-abbreviated" href="mailto:yitzchas@touro.edu">yitzchas@touro.edu</a><br>
</font></div>
<br>
<br>
Wes Young wrote:
<blockquote cite="mid:478E3A77.9010007@buffalo.edu" type="cite">Do you
need realtime updates? or can you use an action and the "rt-cron" tool
to batch update the CF's.
<br>
<br>
I do something similar for syncing RT to ARS (Remedy).
<br>
<br>
The cron tool uses a custom search, run's the tickets through some
conditions and then uses the "SyncARS.pm" action to pull down the new
field values from ARS. Might be a better approach as to not put more
connection load on the external databases.
<br>
<br>
Yitzchak Schaffer wrote:
<br>
<blockquote type="cite">Greetings:
<br>
<br>
Has anyone added custom fields where the choices are taken from a query
against an outside database, perhaps by modifying the RT code? I
didn't see anything about this in the docs, and it didn't seem like
"Include page" in the CF modification screen would be able to achieve
this. If not, where should I look in the source code -
share/html/Elements/EditCustomField seems like a good starting spot.
<br>
<br>
Thank you very much,
<br>
-- <br>
Yitzchak Schaffer
<br>
Systems Librarian
<br>
Touro College Libraries
<br>
33 West 23rd Street
<br>
New York, NY 10010
<br>
Tel (212) 463-0400 x230
<br>
Fax (212) 627-3197
<br>
<a class="moz-txt-link-abbreviated" href="mailto:yitzchas@touro.edu">yitzchas@touro.edu</a>
<br>
<br>
<br>
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