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<body class='hmmessage'>Thanks for the info. It was actually in the MySql conf file (/etc/my.cnf). I added the following line under the [mysqld] section:<BR>
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max_allowed_packet=10M<BR>
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I was then able to attach a message > 1MB.<BR>
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> Date: Wed, 30 Jan 2008 18:38:10 +0000<BR>> From: mike.peachey@jennic.com<BR>> To: jmhanks1373@hotmail.com<BR>> CC: rt-users@lists.bestpractical.com<BR>> Subject: Re: [rt-users] Attachments aren't attaching<BR>> <BR>> It's worth checking your apache config.<BR>> --<BR>> Kind Regards,<BR>> <BR>> ___________________________________________________<BR>> <BR>> Mike Peachey, IT<BR>> Tel: +44 (0) 114 281 2655<BR>> Fax: +44 (0) 114 281 2951<BR>> Jennic Ltd, Furnival Street, Sheffield, S1 4QT, UK<BR>> http://www.jennic.com<BR>> Confidential<BR>> ___________________________________________________<BR>> <BR>> Jared Hanks wrote:<BR>> > Hello,<BR>> > <BR>> > I'm having some issues trying to attach a .doc attachment that is 4MB. <BR>> > I have the following set in my RT Config:<BR>> > <BR>> > RT::VERSION 3.6.1<BR>> > RT::MaxAttachmentSize 10000000<BR>> > <BR>> > The above setting is 10MB, so I'm not quite sure why it would not be <BR>> > allowed to attach. Is there another place I need to check for <BR>> > attachment size?<BR>> > <BR>> > Any help is greatly appreciated.<BR>> > <BR>> > Thanks,<BR>> > Jared<BR>> > <BR>> > <BR>> > <BR>> > ------------------------------------------------------------------------<BR>> > Helping your favorite cause is as easy as instant messaging. You IM, we <BR>> > give. Learn more. <BR>> > <http://im.live.com/Messenger/IM/Home/?source=text_hotmail_join><BR>> > <BR>> > <BR>> > ------------------------------------------------------------------------<BR>> > <BR>> > _______________________________________________<BR>> > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users<BR>> > <BR>> > Community help: http://wiki.bestpractical.com<BR>> > Commercial support: sales@bestpractical.com<BR>> > <BR>> > <BR>> > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. <BR>> > Buy a copy at http://rtbook.bestpractical.com<BR><BR><br /><hr />Climb to the top of the charts! Play the word scramble challenge with star power. <a href='http://club.live.com/star_shuffle.aspx?icid=starshuffle_wlmailtextlink_jan' target='_new'>Play now!</a></body>
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