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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Is the person (whether it be the owner or requestor) the same
person who is updating the ticket?<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
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<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Jeffrey Lee
[mailto:jeffrey_lee@harvard.edu] <br>
<b>Sent:</b> Wednesday, January 30, 2008 3:29 PM<br>
<b>To:</b> Helmuth Ramirez; rt-users@lists.bestpractical.com<br>
<b>Subject:</b> RE: [rt-users] First time setting up RT need help with email
setup<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:blue'>Hmm..... I think my problem is more on the RT end. postfix is
sending e-mails now. But only when i include an e-mail in the cc field. It doesn't
seem to send an e-mail to a requestor and the person it is assigned to. Is
there something special I need to initialize for that to work?</span><o:p></o:p></p>
<p class=MsoNormal> <o:p></o:p></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:blue'>-Jeff</span><o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<div class=MsoNormal align=center style='text-align:center'>
<hr size=2 width="100%" align=center>
</div>
<p class=MsoNormal style='margin-bottom:12.0pt'><b><span style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'> Helmuth Ramirez
[mailto:HelmuthRamirez@compupay.com] <br>
<b>Sent:</b> Wednesday, January 30, 2008 3:28 PM<br>
<b>To:</b> Jeffrey Lee; rt-users@lists.bestpractical.com<br>
<b>Subject:</b> RE: [rt-users] First time setting up RT need help with email
setup</span><o:p></o:p></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Did you add it as a ‘smarthost’ or ‘relayhost’. It should
be:<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal>Edit /etc/postfix/main.cf, and add or edit this line:<br>
relayhost = <a href="http://your.server.com/">your.server.com</a><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>I’ll be honest, I’m a Linux noob, I am running Debian and I used
‘dpkg –reconfigure postfix’ for it to walk me through the questions. But
I checked my ‘main’ config file and it shows my smarthost as the relayhost
entry.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Jeffrey Lee
[mailto:jeffrey_lee@harvard.edu] <br>
<b>Sent:</b> Wednesday, January 30, 2008 3:17 PM<br>
<b>To:</b> Helmuth Ramirez; rt-users@lists.bestpractical.com<br>
<b>Subject:</b> RE: [rt-users] First time setting up RT need help with email
setup<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:blue'>how did you configure your smart host? I added a smarthost line
into the postfix config file but it was still not relaying. Any suggestions?</span><o:p></o:p></p>
<p class=MsoNormal> <o:p></o:p></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:blue'>-Jeff</span><o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<div class=MsoNormal align=center style='text-align:center'>
<hr size=2 width="100%" align=center>
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<p class=MsoNormal style='margin-bottom:12.0pt'><b><span style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'> Helmuth Ramirez
[mailto:HelmuthRamirez@compupay.com] <br>
<b>Sent:</b> Wednesday, January 30, 2008 2:11 PM<br>
<b>To:</b> Jeffrey Lee; rt-users@lists.bestpractical.com<br>
<b>Subject:</b> RE: [rt-users] First time setting up RT need help with email
setup</span><o:p></o:p></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Yes, that is the way we did it and it has worked out very well
in our Windows/Exchange environment<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
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<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Jeffrey Lee
[mailto:jeffrey_lee@harvard.edu] <br>
<b>Sent:</b> Wednesday, January 30, 2008 2:07 PM<br>
<b>To:</b> Helmuth Ramirez; rt-users@lists.bestpractical.com<br>
<b>Subject:</b> RE: [rt-users] First time setting up RT need help with email
setup<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:blue'>So you would have to configure RT to use sendmail or postfix and
then configure sendmail or postfix to relay messages to the smtp server as a
smarthost?</span><o:p></o:p></p>
<p class=MsoNormal> <o:p></o:p></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:blue'>-Jeff</span><o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<div class=MsoNormal align=center style='text-align:center'>
<hr size=2 width="100%" align=center>
</div>
<p class=MsoNormal style='margin-bottom:12.0pt'><b><span style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'> Helmuth Ramirez
[mailto:HelmuthRamirez@compupay.com] <br>
<b>Sent:</b> Wednesday, January 30, 2008 2:07 PM<br>
<b>To:</b> Jeffrey Lee; rt-users@lists.bestpractical.com<br>
<b>Subject:</b> RE: [rt-users] First time setting up RT need help with email
setup</span><o:p></o:p></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Hi Jeffrey,<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> The easiest way (at least for us) was to have a mail
server installed on the RT box (Postfix in my case) and have it use our SMTP as
a Smarthost.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
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<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] <b>On Behalf Of </b>Jeffrey
Lee<br>
<b>Sent:</b> Wednesday, January 30, 2008 2:01 PM<br>
<b>To:</b> rt-users@lists.bestpractical.com<br>
<b>Subject:</b> [rt-users] First time setting up RT need help with email setup<o:p></o:p></span></p>
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<p class=MsoNormal><o:p> </o:p></p>
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<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>I
finally have RT setup on an Ubuntu Dapper install, but I am unsure how to setup
outgoing e-mail. I want to use our company smtp server to send email. How would
I go about doing that?<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'> <o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>-Jeff<o:p></o:p></span></p>
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