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<DIV dir=ltr align=left><SPAN class=086530221-30012008><FONT face=Arial
color=#0000ff size=2>Nope.</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=086530221-30012008><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=086530221-30012008><FONT face=Arial
color=#0000ff size=2>-Jeff</FONT></SPAN></DIV><BR>
<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left>
<HR tabIndex=-1>
<FONT face=Tahoma size=2><B>From:</B> Helmuth Ramirez
[mailto:HelmuthRamirez@compupay.com] <BR><B>Sent:</B> Wednesday, January 30,
2008 3:42 PM<BR><B>To:</B> Jeffrey Lee;
rt-users@lists.bestpractical.com<BR><B>Subject:</B> RE: [rt-users] First time
setting up RT need help with email setup<BR></FONT><BR></DIV>
<DIV></DIV>
<DIV class=Section1>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'">Is
the person (whether it be the owner or requestor) the same person who is
updating the ticket?<o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'"><o:p> </o:p></SPAN></P>
<DIV>
<DIV
style="BORDER-RIGHT: medium none; PADDING-RIGHT: 0in; BORDER-TOP: #b5c4df 1pt solid; PADDING-LEFT: 0in; PADDING-BOTTOM: 0in; BORDER-LEFT: medium none; PADDING-TOP: 3pt; BORDER-BOTTOM: medium none">
<P class=MsoNormal><B><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'">From:</SPAN></B><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'"> Jeffrey Lee
[mailto:jeffrey_lee@harvard.edu] <BR><B>Sent:</B> Wednesday, January 30, 2008
3:29 PM<BR><B>To:</B> Helmuth Ramirez;
rt-users@lists.bestpractical.com<BR><B>Subject:</B> RE: [rt-users] First time
setting up RT need help with email setup<o:p></o:p></SPAN></P></DIV></DIV>
<P class=MsoNormal><o:p> </o:p></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 10pt; COLOR: blue; FONT-FAMILY: 'Arial','sans-serif'">Hmm.....
I think my problem is more on the RT end. postfix is sending e-mails now. But
only when i include an e-mail in the cc field. It doesn't seem to send an e-mail
to a requestor and the person it is assigned to. Is there something special I
need to initialize for that to work?</SPAN><o:p></o:p></P>
<P class=MsoNormal> <o:p></o:p></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 10pt; COLOR: blue; FONT-FAMILY: 'Arial','sans-serif'">-Jeff</SPAN><o:p></o:p></P>
<P class=MsoNormal><o:p> </o:p></P>
<DIV class=MsoNormal style="TEXT-ALIGN: center" align=center>
<HR align=center width="100%" SIZE=2>
</DIV>
<P class=MsoNormal style="MARGIN-BOTTOM: 12pt"><B><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'">From:</SPAN></B><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'"> Helmuth Ramirez
[mailto:HelmuthRamirez@compupay.com] <BR><B>Sent:</B> Wednesday, January 30,
2008 3:28 PM<BR><B>To:</B> Jeffrey Lee;
rt-users@lists.bestpractical.com<BR><B>Subject:</B> RE: [rt-users] First time
setting up RT need help with email setup</SPAN><o:p></o:p></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'">Did
you add it as a ‘smarthost’ or ‘relayhost’. It should
be:<o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'"><o:p> </o:p></SPAN></P>
<P class=MsoNormal>Edit /etc/postfix/main.cf, and add or edit this
line:<BR>relayhost = <A href="http://your.server.com/">your.server.com</A><SPAN
style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'"><o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'"><o:p> </o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'">I’ll
be honest, I’m a Linux noob, I am running Debian and I used ‘dpkg –reconfigure
postfix’ for it to walk me through the questions. But I checked my ‘main’
config file and it shows my smarthost as the relayhost
entry.<o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'"><o:p> </o:p></SPAN></P>
<DIV>
<DIV
style="BORDER-RIGHT: medium none; PADDING-RIGHT: 0in; BORDER-TOP: #b5c4df 1pt solid; PADDING-LEFT: 0in; PADDING-BOTTOM: 0in; BORDER-LEFT: medium none; PADDING-TOP: 3pt; BORDER-BOTTOM: medium none">
<P class=MsoNormal><B><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'">From:</SPAN></B><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'"> Jeffrey Lee
[mailto:jeffrey_lee@harvard.edu] <BR><B>Sent:</B> Wednesday, January 30, 2008
3:17 PM<BR><B>To:</B> Helmuth Ramirez;
rt-users@lists.bestpractical.com<BR><B>Subject:</B> RE: [rt-users] First time
setting up RT need help with email setup<o:p></o:p></SPAN></P></DIV></DIV>
<P class=MsoNormal><o:p> </o:p></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 10pt; COLOR: blue; FONT-FAMILY: 'Arial','sans-serif'">how did
you configure your smart host? I added a smarthost line into the postfix config
file but it was still not relaying. Any suggestions?</SPAN><o:p></o:p></P>
<P class=MsoNormal> <o:p></o:p></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 10pt; COLOR: blue; FONT-FAMILY: 'Arial','sans-serif'">-Jeff</SPAN><o:p></o:p></P>
<P class=MsoNormal><o:p> </o:p></P>
<DIV class=MsoNormal style="TEXT-ALIGN: center" align=center>
<HR align=center width="100%" SIZE=2>
</DIV>
<P class=MsoNormal style="MARGIN-BOTTOM: 12pt"><B><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'">From:</SPAN></B><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'"> Helmuth Ramirez
[mailto:HelmuthRamirez@compupay.com] <BR><B>Sent:</B> Wednesday, January 30,
2008 2:11 PM<BR><B>To:</B> Jeffrey Lee;
rt-users@lists.bestpractical.com<BR><B>Subject:</B> RE: [rt-users] First time
setting up RT need help with email setup</SPAN><o:p></o:p></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'">Yes,
that is the way we did it and it has worked out very well in our
Windows/Exchange environment<o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'"><o:p> </o:p></SPAN></P>
<DIV>
<DIV
style="BORDER-RIGHT: medium none; PADDING-RIGHT: 0in; BORDER-TOP: #b5c4df 1pt solid; PADDING-LEFT: 0in; PADDING-BOTTOM: 0in; BORDER-LEFT: medium none; PADDING-TOP: 3pt; BORDER-BOTTOM: medium none">
<P class=MsoNormal><B><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'">From:</SPAN></B><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'"> Jeffrey Lee
[mailto:jeffrey_lee@harvard.edu] <BR><B>Sent:</B> Wednesday, January 30, 2008
2:07 PM<BR><B>To:</B> Helmuth Ramirez;
rt-users@lists.bestpractical.com<BR><B>Subject:</B> RE: [rt-users] First time
setting up RT need help with email setup<o:p></o:p></SPAN></P></DIV></DIV>
<P class=MsoNormal><o:p> </o:p></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 10pt; COLOR: blue; FONT-FAMILY: 'Arial','sans-serif'">So you
would have to configure RT to use sendmail or postfix and then configure
sendmail or postfix to relay messages to the smtp server as a
smarthost?</SPAN><o:p></o:p></P>
<P class=MsoNormal> <o:p></o:p></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 10pt; COLOR: blue; FONT-FAMILY: 'Arial','sans-serif'">-Jeff</SPAN><o:p></o:p></P>
<P class=MsoNormal><o:p> </o:p></P>
<DIV class=MsoNormal style="TEXT-ALIGN: center" align=center>
<HR align=center width="100%" SIZE=2>
</DIV>
<P class=MsoNormal style="MARGIN-BOTTOM: 12pt"><B><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'">From:</SPAN></B><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'"> Helmuth Ramirez
[mailto:HelmuthRamirez@compupay.com] <BR><B>Sent:</B> Wednesday, January 30,
2008 2:07 PM<BR><B>To:</B> Jeffrey Lee;
rt-users@lists.bestpractical.com<BR><B>Subject:</B> RE: [rt-users] First time
setting up RT need help with email setup</SPAN><o:p></o:p></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'">Hi
Jeffrey,<o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'">
The easiest way (at least for us) was to have a mail server installed on the RT
box (Postfix in my case) and have it use our SMTP as a
Smarthost.<o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'"><o:p> </o:p></SPAN></P>
<DIV>
<DIV
style="BORDER-RIGHT: medium none; PADDING-RIGHT: 0in; BORDER-TOP: #b5c4df 1pt solid; PADDING-LEFT: 0in; PADDING-BOTTOM: 0in; BORDER-LEFT: medium none; PADDING-TOP: 3pt; BORDER-BOTTOM: medium none">
<P class=MsoNormal><B><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'">From:</SPAN></B><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'">
rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] <B>On Behalf Of </B>Jeffrey
Lee<BR><B>Sent:</B> Wednesday, January 30, 2008 2:01 PM<BR><B>To:</B>
rt-users@lists.bestpractical.com<BR><B>Subject:</B> [rt-users] First time
setting up RT need help with email setup<o:p></o:p></SPAN></P></DIV></DIV>
<P class=MsoNormal><o:p> </o:p></P>
<DIV>
<DIV>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Arial','sans-serif'">I finally have RT
setup on an Ubuntu Dapper install, but I am unsure how to setup outgoing e-mail.
I want to use our company smtp server to send email. How would I go about doing
that?<o:p></o:p></SPAN></P></DIV>
<DIV>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Arial','sans-serif'"> <o:p></o:p></SPAN></P></DIV>
<DIV>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Arial','sans-serif'">-Jeff<o:p></o:p></SPAN></P></DIV></DIV></DIV></BODY></HTML>