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<p class=MsoNormal><font size=2 face=Arial><span lang=EN-US style='font-size:
11.0pt;font-family:Arial'>Hello everyone,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-US style='font-size:
11.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-US style='font-size:
11.0pt;font-family:Arial'>I was hoping you could advise me on the RT migration
issue we have encountered here at Parallels:<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-US style='font-size:
11.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-US style='font-size:
11.0pt;font-family:Arial'>We would like to merge one RT (old one) database in
to another RT (new one) without losing any tickets or user data.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-US style='font-size:
11.0pt;font-family:Arial'>These both RTs have about the same number of existing
tickets (about 400k) and these tickets numbers are conflicting with each other.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-US style='font-size:
11.0pt;font-family:Arial'>I’ve scrolled through the Wiki and the Lists,
but failed to locate any data on the matter.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-US style='font-size:
11.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-US style='font-size:
11.0pt;font-family:Arial'>Does anyone have experience of performing such a
merge? I’d appreciate any recommendations and solution to make sure we do
not lose any old RT data when moving to the new RT.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-US style='font-size:
11.0pt;font-family:Arial'>Tricky issues that I see, apart from the id conflicts
are:<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:36.0pt;text-indent:-18.0pt;mso-list:l0 level1 lfo1'><![if !supportLists]><font
size=2 face=Arial><span lang=EN-US style='font-size:11.0pt;font-family:Arial'><span
style='mso-list:Ignore'>1)<font size=1 face="Times New Roman"><span
style='font:7.0pt "Times New Roman"'> </span></font></span></span></font><![endif]><font
size=2 face=Arial><span lang=EN-US style='font-size:11.0pt;font-family:Arial'>the
‘old’ RT is 3.6.5 while the ‘new’ one’s 3.4. Don’t
ask why=)<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:36.0pt;text-indent:-18.0pt;mso-list:l0 level1 lfo1'><![if !supportLists]><font
size=2 face=Arial><span lang=EN-US style='font-size:11.0pt;font-family:Arial'><span
style='mso-list:Ignore'>2)<font size=1 face="Times New Roman"><span
style='font:7.0pt "Times New Roman"'> </span></font></span></span></font><![endif]><font
size=2 face=Arial><span lang=EN-US style='font-size:11.0pt;font-family:Arial'>the
conflicts in user emails can exist. Customers could be registered in both RT
instances prior to merging.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-US style='font-size:
11.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-US style='font-size:
11.0pt;font-family:Arial'>Thanks in advance,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-US style='font-size:
11.0pt;font-family:Arial'>Sincerely<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-US style='font-size:
11.0pt;font-family:Arial'>Konstantin<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-US style='font-size:
11.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
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