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<p class=MsoNormal><span style='color:#1F497D'>After more investigation, I’ve
found the problem is with the Priority-Labels patch. For some reason the
priorities aren’t being translated back into their integer form. For example
when updating a ticket’s priority I get an error: <o:p></o:p></span></p>
<p class=MsoNormal style='text-indent:.5in'><span style='color:#1F497D'>Ticket
594: FinalPriority could not be set to ARRAY(0xad8bbfc).<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>Any ideas on where I should look
to see why that array isn’t being properly translated into the Priority integer?<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<div>
<p class=MsoNormal><b><span style='font-family:"Cambria","serif";color:#1F497D'>Joshua
P Speicher<o:p></o:p></span></b></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Cambria","serif";
color:#1F497D'>Web Developer/Security Engineer<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:9.0pt;color:#1F497D'>TekSecure Labs
(sm)<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:8.0pt;color:#1F497D'>(a division of
Tekmark Global Solutions)<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;color:#1F497D'>E-Mail: <a
href="mailto:jspeicher@teksecurelabs.com"><span style='color:blue'>jspeicher@teksecurelabs.com</span></a><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;color:#1F497D'>Cell:
484-269-6381<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;color:#1F497D'>Home Office:
610-621-2484<o:p></o:p></span></p>
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<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] <b>On Behalf Of </b>Speicher,
Joshua (TekSecure Labs)<br>
<b>Sent:</b> Thursday, January 31, 2008 9:47 AM<br>
<b>To:</b> RT-Users@lists.bestpractical.com<br>
<b>Subject:</b> [rt-users] Create Ticker Error<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>I just upgraded our development RT from 3.6.5 to
3.6.6. In the process SearchBuilder was upgraded to 1.51. In the
process I reapplied the priority-labels patch from the Wiki. Everything
seems to be working correctly except for creating a ticket using the web
interface. The error I’m seeing is as follows:<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal style='margin-left:.5in'><span style='font-family:"Arial","sans-serif"'>[Wed
Jan 30 17:01:12 2008] [crit]: Couldn't create a ticket: Internal Error:
Couldn't execute the query 'INSERT INTO Tickets (Status, Queue, Started, Type,
InitialPriority, Starts, LastUpdated, Subject, FinalPriority, Creator, Owner,
LastUpdatedBy, Resolved, Created, Priority, Due) VALUES (?, ?, ?, ?, ?, ?, ?,
?, ?, ?, ?, ?, ?, ?, ?, ?)' (/opt/rt3/lib/RT/Ticket_Overlay.pm:602)<o:p></o:p></span></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>I’m not sure how or why this is happening. First I
checked what the Priority Labels patch changed, and from what I can tell it
shouldn’t affect the insert values being ‘?’. From what I understand the
‘?’ should be replaced by the array of values passed to SearchBuilder/Handle.pm.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Any ideas on how to fix this error, or at least help me
figure out what I broke.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><b><span style='font-family:"Cambria","serif"'>Joshua P
Speicher<o:p></o:p></span></b></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Cambria","serif"'>Web
Developer/Security Engineer<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:9.0pt'>TekSecure Labs (sm)<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:8.0pt'>(a division of Tekmark Global
Solutions)<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt'>E-Mail: <a
href="mailto:jspeicher@teksecurelabs.com">jspeicher@teksecurelabs.com</a><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt'>Cell: 484-269-6381<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt'>Home Office: 610-621-2484<o:p></o:p></span></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'>------------------------------------------------------------------------
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