Hi Kenneth,<br><br>thats true, i forgot i added someting from the wiki, the ability to change the cf's during each reply, comment. Without this, a user wouldn't touch the cf during this, thats correct.<br><br>OK, so last open issue should be the resolve part, here rt must check if the field is set or not.<br>
<br>lets see what jesse says ;-)<br><br>Torsten<br><br><div><span class="gmail_quote">2008/2/1, Kenneth Crocker <<a href="mailto:KFCrocker@lbl.gov">KFCrocker@lbl.gov</a>>:</span><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
Torsten,<br><br> I believe that the enforcement should happen during a "Modify" episode.<br>I do not think that reply/correspondence is a "modify" episode, it<br>merely adds attachments to the ticket on the DataBase, not modify the<br>
ticket record content. However, resolve probably "should" check to be<br>sure the CF has data.<br><br><br>Kenn<br>LBNL<br><br>On 2/1/2008 11:29 AM, Torsten Brumm wrote:<br>> Hi Kenneth, Thierry, RT Users,<br>
> its fine for me, that a ticket created via mail has the mandatory fields<br>> not set, thats correct, what i mean (sorry for my bad english) is, after<br>> the ticket is created, if you reply to it from the web ui, or you<br>
> resolve the ticket via the web ui, you can close the ticket without<br>> setting the CF.<br>><br>> Torsten<br>><br>> 2008/2/1, Kenneth Crocker <<a href="mailto:KFCrocker@lbl.gov">KFCrocker@lbl.gov</a> <mailto:<a href="mailto:KFCrocker@lbl.gov">KFCrocker@lbl.gov</a>>>:<br>
><br>> Torsten,<br>><br>><br>> Like I said before, I don't think that "Mandatory" CF's can<br>> be enforced<br>> when creating a ticket via email. You may have to create a "ticket<br>
> transaction" CF for that. Have you looked inth that?<br>><br>><br>> Kenn<br>> LBNL<br>><br>> On 2/1/2008 11:19 AM, Torsten Brumm wrote:<br>> > Hi Thierry, RT Users,<br>
> > today i played around a lot with the CF Type Select One Value set to<br>> > mandatory. The Result lokos as follows:<br>> ><br>> > 1. Ticket created via web ui, you have to select a value if you<br>
> have the<br>> > rights to modify the CF - Thats OK<br>> > 2. Ticket is created via mail. OK, you can reply, you can also<br>> close the<br>> > Ticket without select a value for the CF - Thats not mandatory -<br>
> its bad<br>> > 3. Ticket moved from a queue into the queue with the mandatory<br>> CF, you<br>> > can work with the ticket like under 2.<br>> > 4. Ticket created via mail, you choose a values for the cf - it<br>
> works,<br>> > if you go and change it back to no values, it gives a error message,<br>> > that you have to select a value - its also ok.<br>> ><br>> > So, from my point of view, it works partially but not 100%.<br>
> ><br>> > BPS, any Ideas??? Is this fixed under 3.6.6? Any suggestions form<br>> other<br>> > Users already using 3.6.6?<br>> > Torsten<br>> ><br>> > 2007/9/7, Thierry Thelliez <<a href="mailto:thierry.thelliez.tech@gmail.com">thierry.thelliez.tech@gmail.com</a><br>
> <mailto:<a href="mailto:thierry.thelliez.tech@gmail.com">thierry.thelliez.tech@gmail.com</a>><br>> > <mailto:<a href="mailto:thierry.thelliez.tech@gmail.com">thierry.thelliez.tech@gmail.com</a><br>
> <mailto:<a href="mailto:thierry.thelliez.tech@gmail.com">thierry.thelliez.tech@gmail.com</a>>>>:<br>> ><br>> > Hello,<br>> ><br>> > With RT 3.6.4:<br>
> ><br>> > I am trying to make a 'Select one value' type custom field<br>> mandatory.<br>> > Selecting the (?#Mandatory). value for Validation does not<br>> seem to<br>
> > work like I was expecting. The user is still able to submit<br>> the ticket<br>> > and the custom field value is '(no value)'.<br>> ><br>> > I tried (?#Mandatory).+ without success.<br>
> ><br>> > What am I missing?<br>> ><br>> > Thanks,<br>> > Thierry<br>> > _______________________________________________<br>> > <a href="http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users">http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users</a><br>
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> ><br>> ><br>> > Discover RT's hidden secrets with RT Essentials from O'Reilly<br>> Media.<br>> > Buy a copy at <a href="http://rtbook.bestpractical.com">http://rtbook.bestpractical.com</a><br>
> ><br>> ><br>> ><br>> ><br>> > --<br>> > MFG<br>> ><br>> > Torsten Brumm<br>> ><br>> > <a href="http://www.torsten-brumm.de">http://www.torsten-brumm.de</a><br>
> ><br>> ><br>> ><br>> ------------------------------------------------------------------------<br>> ><br>> > _______________________________________________<br>
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><br>><br>><br>><br>> --<br>> MFG<br>><br>> Torsten Brumm<br>><br>> <a href="http://www.torsten-brumm.de">http://www.torsten-brumm.de</a><br><br></blockquote></div><br><br clear="all"><br>-- <br>
MFG<br><br>Torsten Brumm<br><br><a href="http://www.torsten-brumm.de">http://www.torsten-brumm.de</a>