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<TITLE>Re: [rt-users] highlight updated tickets</TITLE>
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<FONT FACE="Verdana, Helvetica, Arial"><SPAN STYLE='font-size:12.0px'>Hi, sorry for the late reply but I was looking for almost the same thing and here’s how I solved it. I wanted to check if a ticket had been updated by anyone else than our staff i.e. requestor or any of the CC:s. I used the example callback and the css from the wiki to change the statuscolor and this is the function:<BR>
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sub statusInColor {<BR>
my $Ticket = shift;<BR>
my $status = $Ticket->Status;<BR>
my $css = "status" . lc $status;<BR>
my $LastUpdater = $Ticket->LastUpdatedByObj->EmailAddress;<BR>
my $TicketRequestors = $Ticket->Requestors->MemberEmailAddressesAsString;<BR>
my $TicketCC = $Ticket->Cc->MemberEmailAddressesAsString;<BR>
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if (($TicketRequestors =~ $LastUpdater) || ($TicketCC =~ $LastUpdater))<BR>
{<BR>
$css = "status" . lc "reply"; <BR>
$status = "<div class=\"$css\">$status REP</div>"; <BR>
<BR>
}<BR>
else { <BR>
$status = "<div class=\"$css\">$status</div>";<BR>
}<BR>
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return \"$status";<BR>
}<BR>
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Besides changing the color, I set a “REP” flag after the status in case any of the users are colorblind. Hope this helps.<BR>
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Regards,<BR>
Johan Baarman<BR>
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On 1/23/08 2:49 PM, "Hoogstraten, Ton" <Ton.Hoogstraten@ingram.nl> wrote:<BR>
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</SPAN></FONT><BLOCKQUOTE><SPAN STYLE='font-size:12.0px'><FONT FACE="Arial">Ello,<BR>
</FONT><FONT FACE="Verdana, Helvetica, Arial"> <BR>
</FONT><FONT FACE="Arial">I'm looking for a possible way to make a ticket highlight when it has been last updated by anybody else then the owner. I Found ShowStatusInColor on the Wiki page, and it comes close to what I want but I could use some help finding the correct last updated by user in a ticket instead of the ticket status so I can modify the callback.<BR>
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</FONT><FONT FACE="Arial">Regards,<BR>
</FONT><FONT FACE="Verdana, Helvetica, Arial"> <BR>
</FONT><FONT FACE="Arial">Ton Hoogstraten<BR>
</FONT><FONT FACE="Verdana, Helvetica, Arial"><BR>
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