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<font size="-1"><font face="Verdana">Greetings:<br>
<br>
I'm on a FreeBSD 6.2 port installation of rt-3.6.5, trying to add
RT::Condition::UntouchedInHours as given in the wiki. I interpreted
the instructions as being simply to drop the code into
/usr/local/rt3/lib/RT/Condition/UntouchedInHours.pm<br>
<br>
On running:<br>
<br>
/usr/local/rt3/bin/rt-crontool \<br>
--search RT::Search::ActiveTicketsInQueue --search-arg general \<br>
--condition RT::Condition::UntouchedInHours --condition-arg 4 \<br>
--action RT::Action::Notify --action-arg owner<br>
<br>
I'm getting the error:<br>
<br>
[Wed Feb 6 16:24:34 2008] [crit]: Failed to load module
RT::Condition::UntouchedInHours. () at /usr/local/rt3/bin/rt-crontool
line 208. (/usr/local/rt3/lib/RT.pm:361)<br>
Failed to load module RT::Condition::UntouchedInHours. () at
/usr/local/rt3/bin/rt-crontool line 208.<br>
<br>
I tried doing `apachectl restart` but it didn't help. Am I missing
something fundamental?<br>
<br>
Many thanks,<br>
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<div class="moz-signature">-- <br>
<font face="Verdana" size="2">Yitzchak Schaffer<br>
Systems Librarian<br>
Touro College Libraries<br>
33 West 23rd Street<br>
New York, NY 10010<br>
Tel (212) 463-0400 x230<br>
Fax (212) 627-3197<br>
<a class="moz-txt-link-abbreviated" href="mailto:yitzchas@touro.edu">yitzchas@touro.edu</a><br>
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