<html><head><style type="text/css"><!-- DIV {margin:0px;} --></style></head><body><div style="font-family:times new roman, new york, times, serif;font-size:12pt"><div>Is it possible to set up RT with ticket user access governed by the values in custom fields? Example: <br>Set up a queue and add 2 custom fields that are mandatory for each ticket in the queue.<br> * Suppliers (Single Select List of Values)<br> * Clients (Single Select List of Values)<br>Set up users by giving them one or more clients and one or more carriers. <br>Accessing the queue presents to the user only those tickets where their client and supplier user access settings intersect the values of the tickets. <br><br>Sample Roles: <br>Clients can see all tickets no matter what supplier.<br>Suppliers can see all tickets no matter what customer.<br>Internal users can see all tickets for the clients and carriers given them, (up to all).<br><br>Thanks,<br>Ed
Matthews,<br>g8orade@yahoo.com<br></div></div><br>
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