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<DIV dir=ltr align=left><SPAN class=703030320-14022008><FONT face=Arial
color=#0000ff size=2>I like that one a lot. That would be great report for
me to use here at work.</FONT></SPAN></DIV>
<DIV><FONT face=Arial color=#0000ff size=2></FONT> </DIV>
<DIV align=left><FONT face=Arial size=2><STRONG>Greg
Evans</STRONG></FONT></DIV><BR>
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style="PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #0000ff 2px solid; MARGIN-RIGHT: 0px">
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<FONT face=Tahoma size=2><B>From:</B> rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] <B>On Behalf Of </B>Traiano
Welcome<BR><B>Sent:</B> Thursday, February 14, 2008 7:10 AM<BR><B>To:</B>
Jesse Vincent<BR><B>Cc:</B> Users rt-Users<BR><B>Subject:</B> Re: [rt-users]
RT Reporting - We need your wishlists<BR></FONT><BR></DIV>
<DIV></DIV>
<DIV>Problem Trending :-) </DIV>
<DIV> </DIV>
<DIV> I understand the difficulties of implementing this, not least that
problem categories vary in definition from company to company, but basically:
A report based on a custom fields in a ticket, where the organisation
creates a custom field for problem categories and then draws a bar chart
report on all tickets based on the "problem type" field.</DIV>
<DIV> </DIV>
<DIV>Regards,</DIV>
<DIV>T.<BR></DIV>
<DIV class=gmail_quote>On Thu, Feb 14, 2008 at 4:52 PM, Jesse Vincent <<A
href="mailto:jesse@bestpractical.com">jesse@bestpractical.com</A>>
wrote:<BR>
<BLOCKQUOTE class=gmail_quote
style="PADDING-LEFT: 1ex; MARGIN: 0px 0px 0px 0.8ex; BORDER-LEFT: #ccc 1px solid">Hi
Everybody,<BR><BR>I have an RT hacker working on a new, expanded reporting
tool for RT.<BR>While I can't promise that we'll implement _every_ report
you want, we<BR>could really use your wishlists.<BR><BR>What reporting and
statistics do you want to get out of
RT?<BR>_______________________________________________<BR><A
href="http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users"
target=_blank>http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users</A><BR><BR>Community
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target=_blank>http://wiki.bestpractical.com</A><BR>Commercial support: <A
href="mailto:sales@bestpractical.com">sales@bestpractical.com</A><BR><BR><BR>Discover
RT's hidden secrets with RT Essentials from O'Reilly Media.<BR>Buy a copy at
<A href="http://rtbook.bestpractical.com/"
target=_blank>http://rtbook.bestpractical.com</A><BR></BLOCKQUOTE></DIV><BR><BR
clear=all><BR>-- <BR><BR>There is no Spoon. </BLOCKQUOTE></BODY></HTML>