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<DIV><SPAN class=265210114-22022008><FONT face=Arial size=2>Hi
all</FONT></SPAN></DIV>
<DIV><SPAN class=265210114-22022008><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=265210114-22022008><FONT face=Arial size=2>I need a scrip (or
scrips) that will do the following:</FONT></SPAN></DIV>
<DIV><SPAN class=265210114-22022008><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=265210114-22022008><FONT face=Arial size=2>When a ticket in
queue AAA or BBB reaches its final priority, move it to queue HHH and send an
email to <A href="mailto:user@company.com">user@company.com</A> (or a specified
RT group) with a subject 'Ticket Escalated: <ticket
subject>'</FONT></SPAN></DIV>
<DIV><SPAN class=265210114-22022008><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=265210114-22022008><FONT face=Arial size=2>Ideally I want to
run this with rt-crontool.</FONT></SPAN></DIV>
<DIV><SPAN class=265210114-22022008><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=265210114-22022008><FONT face=Arial size=2>Can anyone
help?</FONT></SPAN></DIV>
<DIV><FONT face=Arial size=2><SPAN
class=265210114-22022008></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN
class=265210114-22022008>Regards,</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN
class=265210114-22022008>Danie</SPAN></FONT></DIV>
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