<html>
<P>All<BR>
<BR>
This is a new install of RT on CentOS 5.1 using the rpm from the tlviewer.org (thank you). Most of it went well, rt works fine can create tickets, queues, groups, etc. I am new to RT and still configuring. But incoming email is failing to create ticket. Outgoing notification work fine I am usining sendmail, and have tested the alias but the issue appears to be at rt-mailgate As just a line command fails. I have reviewed the list and seen that the new version of RT uses http to interact and send mail. Here is the test message and the failures. <BR>
<BR>
</P>
<P> cat /usr/bin/test | /usr/sbin/rt-mailgate --debug --queue telephony --url http//172.16.2.123/rt3/<BR>
Connecting to http//172.16.2.123/rt3//REST/1.0/NoAuth/mail-gateway at /usr/sbin/ rt-mailgate line 102, <> line 1.<BR>
Use of uninitialized value in pattern match (m//) at /usr/lib/perl5/vendor_perl/ 5.8.8/HTTP/Cookies.pm line 45, <> line 1.<BR>
An Error Occurred<BR>
=================</P>
<P>400 URL must be absolute<BR>
This is /usr/sbin/rt-mailgate exiting because of an undefined server error at /u sr/sbin/rt-mailgate line 150, <> line 1.<BR>
[root@rt ~]# cat /usr/bin/test | /usr/sbin/rt-mailgate --debug --queue telephony-problem --url http//172.16.2.123/rt3/<BR>
Connecting to http//172.16.2.123/rt3//REST/1.0/NoAuth/mail-gateway at /usr/sbin/rt-mailgate line 102, <> line 1.<BR>
Use of uninitialized value in pattern match (m//) at /usr/lib/perl5/vendor_perl/5.8.8/HTTP/Cookies.pm line 45, <> line 1.<BR>
An Error Occurred<BR>
=================</P>
<P>400 URL must be absolute<BR>
This is /usr/sbin/rt-mailgate exiting because of an undefined server error at /usr/sbin/rt-mailgate line 150, <> line 1.<BR>
</P>
<P><BR>
I can supply any information needed:Below is RT_SiteConfig etc. Please tell me what to include. Also though may be unrelated, I have two other installation issues; the root redirect (/ vs. "/rt3" does not work from RT_SiteConfig and the log redirect fails (see commented out configs below). Again I can supply any information needed. Not sure what you may need. <BR>
<BR>
Thanks in advance.<BR>
Tom<BR>
<A href="mailto:mccarthy@cablespeed.com">mccarthy@cablespeed.com</A></P>
<P>cat /etc/rt3/RT_SiteConfig.pm<BR>
# Any configuration directives you include here will override<BR>
# RT's default configuration file, RT_Config.pm<BR>
#<BR>
# To include a directive here, just copy the equivalent statement<BR>
# from RT_Config.pm and change the value. We've included a single<BR>
# sample value below.<BR>
#<BR>
# This file is actually a perl module, so you can include valid<BR>
# perl code, as well.<BR>
#<BR>
# The converse is also true, if this file isn't valid perl, you're<BR>
# going to run into trouble. To check your SiteConfig file, use<BR>
# this comamnd:<BR>
#<BR>
# perl -c /path/to/your/etc/RT_SiteConfig.pm</P>
<P>Set( $rtname, 'BroadStripe');</P>
<P># Set( $Organization , "<A title=blocked::http://example.com/ href="http://example.com/">example.com</A>");</P>
<P># Look into the zoneinfo database for valid values (/usr/share/zoneinfo/)<BR>
Set( $Timezone , 'US/Central');</P>
<P>Set( $WebBaseURL , "<A title=blocked::http://rt.millennium.corp/ href="http://rt.millennium.corp/">http://rt.millennium.corp</A>");</P>
<P>Set( $WebPath , "/rt3");<BR>
#My Customizations<BR>
Set($CorrespondAddress, <A title="blocked::mailto:'rt@broadstripe.com'" href="mailto:'rt@broadstripe.com'">'rt@broadstripe.com'</A>);<BR>
Set($CommentAddress, <A title="blocked::mailto:'rtcomment@broadstripe.com'" href="mailto:'rtcomment@broadstripe.com'">'rtcomment@broadstripe.com'</A>);<BR>
#Set($LogToSyslog, '');<BR>
#Set($LogToFile, 'debug');<BR>
#Set($LogDir, '/var/log/rt3');<BR>
#Set($LogToFileNamed , 'rt.log');<BR>
Set($OwnerEmail, "<A title=blocked::mailto:rtadmin@broadstripe.com href="mailto:rtadmin@broadstripe.com">rtadmin@broadstripe.com</A>");<BR>
Set($MyTicketsLength, 20);</P>
<P><BR>
1;<BR>
</P>
<P> </P>
</html><BR>