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<TITLE>AW: [rt-users] Possible to extract 'To:' mail field?</TITLE>
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<P><FONT SIZE=2>Try extractcustomfield values extension, it supports also to parse the mail header.<BR>
<BR>
Torsten<BR>
<BR>
-----Original Message-----<BR>
From: rt-users-bounces@lists.bestpractical.com <rt-users-bounces@lists.bestpractical.com><BR>
To: rt-users@lists.bestpractical.com <rt-users@lists.bestpractical.com><BR>
Sent: Mon Mar 03 03:56:23 2008<BR>
Subject: [rt-users] Possible to extract 'To:' mail field?<BR>
<BR>
Greetings,<BR>
<BR>
For a queue which has multiple email addresses reaching it, we wish to <BR>
pull out statistics of which addresses are being used and set up some <BR>
custom fields based on it.<BR>
<BR>
I could do this via a few extensions to rt-mailgate, but was wondering <BR>
if there's any way to extract the initial To field from the Ticket <BR>
object so I can do this in a Scrip?<BR>
<BR>
Thanks,<BR>
Tom<BR>
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