<html><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><br><div><div>On Mar 13, 2008, at 11:06 AM, Ben Robson wrote:</div><br class="Apple-interchange-newline"><blockquote type="cite"><div> <div id="idOWAReplyText21386" dir="ltr"> <div dir="ltr"><font face="Arial" color="#000000" size="2">Stef,</font></div> <div dir="ltr"><font face="Arial" size="2"></font> </div> <div dir="ltr"><font face="Arial" size="2">I have been trying to work out this exact same thing for the past week now, in fact I put a similar post to this maillist approximately 3 days ago, with little assistance.</font></div> <div dir="ltr"><font face="Arial" size="2"></font> </div> <div dir="ltr"><font face="Arial" size="2">Thus far I have found the documentation that implies custom fields can be referenced by 'CF-CustomFieldName'. However my testing of this results in nothing (at best I get a ':' where asking for Status might give 'Status: open').</font></div> <div dir="ltr"><font face="Arial" size="2"></font> </div> <div dir="ltr"><font face="Arial" size="2">One thing I did find was that, in a documented example, if you asked for a verbose show of a ticket it would show custom field values along with the standard field values, however in my testing I only get the standard fields being shown.</font></div> <div dir="ltr"><font face="Arial" size="2"></font> </div> <div dir="ltr"><font face="Arial" size="2">I am now wondering if something has been changed in command-line rt that means the CF-CustomFieldName is still the correct syntax, but that the command-line rt can't see custom-fields for display any more (it can still search, but can't display them).</font></div></div></div></blockquote><div><br class="webkit-block-placeholder"></div><div>That syntax works here</div><div><br class="webkit-block-placeholder"></div><div><div>rt-3.6.6$ ./bin/rt show ticket/1 -f id,queue,CF-Testing</div><div>id: ticket/1</div><div>Queue: General</div><div>CF-Testing: testing value</div><div><br class="webkit-block-placeholder"></div></div></div>Perhaps the user bin/rt is logging in as lacks permissions?<div><br class="webkit-block-placeholder"></div><div>-kevin</div></body></html>