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style='font-size:11.0pt;font-family:"Calibri","sans-serif";mso-bidi-font-family:
"Times New Roman";color:#1F497D'>Bingo!<span style='mso-spacerun:yes'>
</span>(Actually I’m somewhat miffed I didn’t think of this before).<span
style='mso-spacerun:yes'> </span>I don’t supposed you know how to reference
(using the CF-* syntax) custom fields with spaces in their names?<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";mso-bidi-font-family:
"Times New Roman";color:#1F497D'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";mso-bidi-font-family:
"Times New Roman";color:#1F497D'>BenR<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";mso-bidi-font-family:
"Times New Roman";color:#1F497D'><o:p> </o:p></span></font></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'>
<p class=MsoNormal style='margin-left:36.0pt'><b><font size=2 face=Tahoma><span
lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif";
mso-fareast-font-family:"Times New Roman";mso-ansi-language:EN-US;font-weight:
bold'>From:</span></font></b><font size=2 face=Tahoma><span lang=EN-US
style='font-size:10.0pt;font-family:"Tahoma","sans-serif";mso-fareast-font-family:
"Times New Roman";mso-ansi-language:EN-US'>
rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] <b><span style='font-weight:
bold'>On Behalf Of </span></b>Kevin Falcone<br>
<b><span style='font-weight:bold'>Sent:</span></b> Friday, 14 March 2008 3:20
AM<br>
<b><span style='font-weight:bold'>To:</span></b> RT Users<br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [rt-users] Showing
custom fields with command line RT - [Pork]Email found in subject - [Pork]
Email found in subject<o:p></o:p></span></font></p>
</div>
</div>
<p class=MsoNormal style='margin-left:36.0pt'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='margin-left:36.0pt'><font size=3
face="Times New Roman"><span style='font-size:12.0pt;mso-fareast-font-family:
"Times New Roman"'><o:p> </o:p></span></font></p>
<div>
<div>
<p class=MsoNormal style='margin-left:36.0pt'><font size=3
face="Times New Roman"><span style='font-size:12.0pt;mso-fareast-font-family:
"Times New Roman"'>On Mar 13, 2008, at 11:06 AM, Ben Robson wrote:<o:p></o:p></span></font></p>
</div>
<p class=MsoNormal style='margin-left:36.0pt'><font size=3
face="Times New Roman"><span style='font-size:12.0pt;mso-fareast-font-family:
"Times New Roman"'><br style='mso-special-character:line-break'>
<![if !supportLineBreakNewLine]><br style='mso-special-character:line-break'>
<![endif]><o:p></o:p></span></font></p>
<div>
<div id=idOWAReplyText21386>
<div>
<p class=MsoNormal style='margin-left:36.0pt'><font size=2 color=black
face=Arial><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
mso-fareast-font-family:"Times New Roman";color:black'>Stef,</span></font><span
style='mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal style='margin-left:36.0pt'><font size=3
face="Times New Roman"><span style='font-size:12.0pt;mso-fareast-font-family:
"Times New Roman"'> <o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal style='margin-left:36.0pt'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family:
"Times New Roman"'>I have been trying to work out this exact same thing for the
past week now, in fact I put a similar post to this maillist approximately
3 days ago, with little assistance.</span></font><span style='mso-fareast-font-family:
"Times New Roman"'><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal style='margin-left:36.0pt'><font size=3
face="Times New Roman"><span style='font-size:12.0pt;mso-fareast-font-family:
"Times New Roman"'> <o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal style='margin-left:36.0pt'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family:
"Times New Roman"'>Thus far I have found the documentation that implies custom
fields can be referenced by 'CF-CustomFieldName'. However my testing of
this results in nothing (at best I get a ':' where asking for Status might give
'Status: open').</span></font><span style='mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal style='margin-left:36.0pt'><font size=3
face="Times New Roman"><span style='font-size:12.0pt;mso-fareast-font-family:
"Times New Roman"'> <o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal style='margin-left:36.0pt'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family:
"Times New Roman"'>One thing I did find was that, in a documented example, if
you asked for a verbose show of a ticket it would show custom field values
along with the standard field values, however in my testing I only get the
standard fields being shown.</span></font><span style='mso-fareast-font-family:
"Times New Roman"'><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal style='margin-left:36.0pt'><font size=3
face="Times New Roman"><span style='font-size:12.0pt;mso-fareast-font-family:
"Times New Roman"'> <o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal style='margin-left:36.0pt'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family:
"Times New Roman"'>I am now wondering if something has been changed in
command-line rt that means the CF-CustomFieldName is still the correct syntax,
but that the command-line rt can't see custom-fields for display any more (it
can still search, but can't display them).</span></font><span style='mso-fareast-font-family:
"Times New Roman"'><o:p></o:p></span></p>
</div>
</div>
</div>
<div>
<p class=MsoNormal style='margin-left:36.0pt'><font size=3
face="Times New Roman"><span style='font-size:12.0pt;mso-fareast-font-family:
"Times New Roman"'><o:p> </o:p></span></font></p>
</div>
<div>
<p class=MsoNormal style='margin-left:36.0pt'><font size=3
face="Times New Roman"><span style='font-size:12.0pt;mso-fareast-font-family:
"Times New Roman"'>That syntax works here<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal style='margin-left:36.0pt'><font size=3
face="Times New Roman"><span style='font-size:12.0pt;mso-fareast-font-family:
"Times New Roman"'><o:p> </o:p></span></font></p>
</div>
<div>
<div>
<p class=MsoNormal style='margin-left:36.0pt'><font size=3
face="Times New Roman"><span style='font-size:12.0pt;mso-fareast-font-family:
"Times New Roman"'>rt-3.6.6$ ./bin/rt show ticket/1 -f
id,queue,CF-Testing<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal style='margin-left:36.0pt'><font size=3
face="Times New Roman"><span style='font-size:12.0pt;mso-fareast-font-family:
"Times New Roman"'>id: ticket/1<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal style='margin-left:36.0pt'><font size=3
face="Times New Roman"><span style='font-size:12.0pt;mso-fareast-font-family:
"Times New Roman"'>Queue: General<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal style='margin-left:36.0pt'><font size=3
face="Times New Roman"><span style='font-size:12.0pt;mso-fareast-font-family:
"Times New Roman"'>CF-Testing: testing value<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal style='margin-left:36.0pt'><font size=3
face="Times New Roman"><span style='font-size:12.0pt;mso-fareast-font-family:
"Times New Roman"'><o:p> </o:p></span></font></p>
</div>
</div>
</div>
<p class=MsoNormal style='margin-left:36.0pt'><font size=3
face="Times New Roman"><span style='font-size:12.0pt;mso-fareast-font-family:
"Times New Roman"'>Perhaps the user bin/rt is logging in as lacks permissions?<o:p></o:p></span></font></p>
<div>
<p class=MsoNormal style='margin-left:36.0pt'><font size=3
face="Times New Roman"><span style='font-size:12.0pt;mso-fareast-font-family:
"Times New Roman"'><o:p> </o:p></span></font></p>
</div>
<div>
<p class=MsoNormal style='margin-left:36.0pt'><font size=3
face="Times New Roman"><span style='font-size:12.0pt;mso-fareast-font-family:
"Times New Roman"'>-kevin<o:p></o:p></span></font></p>
</div>
</div>
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