<HTML dir=ltr><HEAD><TITLE>[rt-users] Showing custom fields with command line RT - [Pork] Email found in subject</TITLE>
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<DIV dir=ltr><FONT face=Arial color=#000000 size=2>Stef,</FONT></DIV>
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<DIV dir=ltr><FONT face=Arial size=2>I have been trying to work out this exact same thing for the past week now, in fact I put a similar post to this maillist approximately 3 days ago, with little assistance.</FONT></DIV>
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<DIV dir=ltr><FONT face=Arial size=2>Thus far I have found the documentation that implies custom fields can be referenced by 'CF-CustomFieldName'. However my testing of this results in nothing (at best I get a ':' where asking for Status might give 'Status: open').</FONT></DIV>
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<DIV dir=ltr><FONT face=Arial size=2>One thing I did find was that, in a documented example, if you asked for a verbose show of a ticket it would show custom field values along with the standard field values, however in my testing I only get the standard fields being shown.</FONT></DIV>
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<DIV dir=ltr><FONT face=Arial size=2>I am now wondering if something has been changed in command-line rt that means the CF-CustomFieldName is still the correct syntax, but that the command-line rt can't see custom-fields for display any more (it can still search, but can't display them).</FONT></DIV>
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<DIV dir=ltr><FONT face=Arial size=2>Jesse, do you have any insight in to this?</FONT></DIV>
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<DIV dir=ltr><FONT face=Arial size=2>BenR</FONT></DIV></DIV>
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<FONT face=Tahoma size=2><B>From:</B> rt-users-bounces@lists.bestpractical.com on behalf of Stef Morrell<BR><B>Sent:</B> Thu 13/03/2008 11:22 PM<BR><B>To:</B> rt-users@lists.bestpractical.com<BR><B>Subject:</B> [rt-users] Showing custom fields with command line RT - [Pork] Email found in subject<BR></FONT><BR></DIV>
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<P><FONT size=2>Hello,<BR><BR>Is there a way to show a custom field from the command line, along the<BR>lines of:<BR><BR>rt show ticket/nn -f id,queue,subject,requestor,some_custom_field<BR><BR>Regards<BR><BR>Stef<BR>Stefan Morrell | Operations Director<BR>Tel: 0845 3452820 | Alpha Omega Computers Ltd<BR>Fax: 0845 3452830 | Incorporating Level 5 Internet<BR>stef@aoc-uk.com | stef@l5net.net<BR><BR>Alpha Omega Computers LTD computer network solution providers putting<BR>the technology in place that makes your information work for you. Visit<BR>our website for more information about how Alpha Omega can enhance your<BR>business. IMPORTANT: This E-Mail is confidential and may also be<BR>privileged. If you are not the intended recipient, please notify us<BR>immediately by telephoning +44 (0) 845 345 2820. Internet communications<BR>are not necessarily secure and may be intercepted or changed after they<BR>are sent. Alpha Omega Computers LTD does not accept liability for any<BR>such changes. If you wish to confirm the origin or content of this<BR>communication, please contact the sender using an alternative means of<BR>communication. In messages of a non-business nature, the views and<BR>opinions of the author are their own and do not necessarily reflect the<BR>views and opinions of the organisation.<BR><BR>Alpha Omega Computers Ltd, Unit 57, BBTC, Grange Road, Batley, WF17 6ER.<BR>Registered in England No. 3867142. VAT No. GB734421454<BR>_______________________________________________<BR><A href="http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users">http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users</A><BR><BR>Community help: <A href="http://wiki.bestpractical.com/">http://wiki.bestpractical.com</A><BR>Commercial support: sales@bestpractical.com<BR><BR><BR>Discover RT's hidden secrets with RT Essentials from O'Reilly Media.<BR>Buy a copy at <A href="http://rtbook.bestpractical.com/">http://rtbook.bestpractical.com</A><BR></FONT></P></NOSCRIPT>
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