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Hi Guys,<br>
<br>
I'm seeing the same thing. A lot more users in that dropdown than
should be there.<br>
<br>
I'll do the quick and dirty hack for now to get this working again.<br>
<br>
Thanks<br>
<br>
Richard<br>
<br>
<br>
Mathew wrote:
<blockquote cite="mid:47DE57E8.5030309@gmail.com" type="cite">We have
<br>
<br>
Everyone: CreateTicket on two public facing queues
<br>
<br>
Privileged: CommentOnTicket, CreateTicket, SeeQueue, ShowOutgoingEmail,
ShowTicket, ShowTicketComments, Watch on all queues
<br>
<br>
Unprivileged: CreateTicket, SeeQueue on one public facing queue (now
that I think about it CreateTicket here seems redundant);
ReplyToTicket, Watch on all queues.
<br>
<br>
Individual groups: AssignCustomFields, ModifyTicket, OwnTicket,
ReplyToTicket, StealTicket, TakeTicket on only their corresponding
queues.
<br>
<br>
Our unprivileged users need SeeQueue because we have a customer portal
which requires it (we don't use the self-service interface).
<br>
<br>
Mathew
<br>
<br>
Ham MI-ID, Torsten Brumm wrote:
<br>
<blockquote type="cite">Hi Matthew,
<br>
<br>
We have:
<br>
<br>
Everyone: CreateTicket
<br>
Privileged: CreateSavedSearch, EditSavedSearches, LoadSavedSearch,
ShowSavedSearches
<br>
<br>
Roles:
<br>
<br>
Requestor: ReplyToTicket, ShowTicket
<br>
<br>
The rest is done on a queue base.
<br>
<br>
OK, if i have now 1 Queue and grant to this queue 1 Group the right to
OwnTicket, then the dropdown must have the member of this group (from
my logical understanding) and definitve NO UNPRIVILEGED USERS i think!
<br>
<br>
Btw. We rolled back...
<br>
<br>
Torsten
<br>
<br>
<br>
Kühne + Nagel (AG & Co.) KG, Geschäftsleitung: Hans-Georg Brinkmann
(Vors.), Uwe Bielang (Stellv.), Bruno Mang, Alfred Manke, Thorsten
Meincke, Mark Reinhardt (Stellv.), Jens Wollesen, Rainer Wunn, Sitz:
Bremen, Registergericht: Bremen, HRA 21928, USt-IdNr.: DE 812773878,
Persönlich haftende Gesellschaft: Kühne & Nagel A.G., Sitz:
Contern/Luxemburg Geschäftsführender Verwaltungsrat: Klaus-Michael
Kühne
<br>
<br>
<br>
</blockquote>
<br>
</blockquote>
<br>
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<td style="font-family: Helvetica; font-size: 12px;" height="121"
width="249"><b> Richard Ellis </b><br>
Technical Developer, .Sun eBusiness <br>
<br>
<b>Sun Microsystems, Inc.</b><br>
Phone x(70) 24727/+44-1252-424 727<br>
Fax +44 1252 420410<br>
Email <a class="moz-txt-link-abbreviated"
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