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<title>Quick question about upgrading....</title>
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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Greg,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Unfortunately, it looks like you made your
edits directly to the versions in the share folder. If you upgrade RT,
you will overwrite you customizations. I recommend taking a look at the
wiki, specifically, <a
href="http://wiki.bestpractical.com/view/CleanlyCustomizeRT">http://wiki.bestpractical.com/view/CleanlyCustomizeRT</a>.
<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>In summary, you should create a “local”
folder where you store your customized files. When you do an upgrade, the
upgrade MAKE file doesn’t overwrite the local folder, but it does
overwrite the shared folder.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>-Craig<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>
rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] <b><span style='font-weight:
bold'>On Behalf Of </span></b>Greg Evans<br>
<b><span style='font-weight:bold'>Sent:</span></b> Thursday, March 20, 2008
1:46 PM<br>
<b><span style='font-weight:bold'>To:</span></b> 'RT Users'<br>
<b><span style='font-weight:bold'>Subject:</span></b> [rt-users] Quick question
about upgrading....</span></font><o:p></o:p></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>Was
just thinking about upgrading from 3.6.5->3.6.6</span></font><o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>Was
just wondering what happens to the changes I have made</span></font> <font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>to files for
rt?</span></font><o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>For
instance, I have made changes to:</span></font><o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>/opt/rt3/share/html/Ticket/Elements/ShowPeople</span></font><o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>Will</span></font>
<font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>I need
to re-implement those changes or</span></font> <font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>??</span></font><o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>Thanks
in advance</span></font> <o:p></o:p></p>
<p><a name=""><b><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial;font-weight:bold'>Greg Evans</span></font></b></a><o:p></o:p></p>
<p><st1:place w:st="on"><st1:PlaceName w:st="on"><font size=2 color="#374564"
face=Arial><span style='font-size:10.0pt;font-family:Arial;color:#374564'>Hood</span></font></st1:PlaceName><font
size=2 color="#374564" face=Arial><span style='font-size:10.0pt;font-family:
Arial;color:#374564'> <st1:PlaceType w:st="on">Canal</st1:PlaceType></span></font></st1:place><font
size=2 color="#374564" face=Arial><span style='font-size:10.0pt;font-family:
Arial;color:#374564'> Communications</span></font><o:p></o:p></p>
<p><font size=2 color="#374564" face=Arial><span style='font-size:10.0pt;
font-family:Arial;color:#374564'>(360) 898-2481 ext.212</span></font> <o:p></o:p></p>
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