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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>I was missing JSON and it’s
dependencies. CPAN took care of it.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>This is for RT 3.6.6<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>All in all, Timeline was pretty
straightforward. I used CPAN for the RTx::Timeline module, then used CPAN for
JSON::Syck. After that I did a system reboot and all was well. Timeline showed
in the UI.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<div>
<p><font size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:
Arial;color:navy'>Aaron Sallade'<br>
<br>
</span></font><o:p></o:p></p>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'> Todd Chapman
[mailto:todd@chaka.net] <br>
<b><span style='font-weight:bold'>Sent:</span></b> Monday, March 31, 2008 5:44
PM<br>
<b><span style='font-weight:bold'>To:</span></b> Aaron Sallade<br>
<b><span style='font-weight:bold'>Cc:</span></b>
rt-users@lists.bestpractical.com<br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [rt-users]
Enhancements and workflows that we have added</span></font><o:p></o:p></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='margin-bottom:12.0pt'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>Aaron,<br>
<br>
What was the solution to get Timeline working? Other people have had the same
problem...<br>
<br>
-Todd<o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>On Mon, Mar 31, 2008 at 7:54 PM, Aaron Sallade <<a
href="mailto:asallade@ptsowa.org">asallade@ptsowa.org</a>> wrote:<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Just in case these are of interest to anyone else-<br>
<br>
Added a scrip and template that adds a reply to a DependedOnBy Parent<br>
ticket when the child is resolved. Resolving a sub task (child) will add<br>
a comment to the parent noting that the prerequisite is now complete, it<br>
will also email the owner of the parent task.<br>
<br>
Set the Row count of custom fields by type and or customfield ID. In our<br>
implementation, single select boxes have a row height of 1 (making them<br>
a drop down box) and text areas have a row height of 6, and a specific<br>
multi select is set to 7 so that no scrolling is needed to view its<br>
options.<br>
<br>
Default values on custom fields. We modified the code so that the<br>
"description" field in the custom field admin screen is used for the<br>
default value of that custom field. This works regardless of the field<br>
type, so for text, select boxes etc.<br>
<br>
Altered Priority and Aging. We modified aging so that it ages towards<br>
Starts instead of Due. We also made it so that priority will increase by<br>
1 for each day past the start date until it is resolved. Tickets with no<br>
start date age with a priority increase of 1 per day.<br>
<br>
We modified the "Timeline" module to use Start Date and Due Date as<br>
opposed to Created and Resolved. This is more appropriate for project<br>
management. We also added more verbose titles to the timeline items,<br>
including ticket #'s. This creates a Project Management Gantt style<br>
chart off of any search results where the <st1:PersonName w:st="on">tickets</st1:PersonName>
have at least a Starts<br>
Date.<br>
<br>
Most of these are mods/hacks to the source code that we overlayed in the<br>
/local folder. If anyone is interested in the details I will post them<br>
to the list.<br>
<br>
-Aaron<br>
<br>
<br>
<br>
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<br>
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.<br>
Buy a copy at <a href="http://rtbook.bestpractical.com" target="_blank">http://rtbook.bestpractical.com</a><o:p></o:p></span></font></p>
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