<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<HTML><HEAD>
<META http-equiv=Content-Type content="text/html; charset=iso-8859-1">
<META content="MSHTML 6.00.2800.1607" name=GENERATOR></HEAD>
<BODY>
<DIV dir=ltr align=left><SPAN class=683322211-01042008><FONT face=Arial
color=#0000ff size=2>At the beginning of the logfile, you must have some more
detailed information, try restart and check for permission
problems!</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=683322211-01042008><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=683322211-01042008><FONT face=Arial
color=#0000ff size=2>Torsten</FONT></SPAN></DIV><BR>
<br>
<p class=MsoBodyText><span style='font-size:8.0pt;font-family:Arial'>Kühne +
Nagel (AG & Co.) KG, Geschäftsleitung: Hans-Georg Brinkmann (Vors.), Uwe <span
class=SpellE>Bielang</span> (Stellv.), Dirk Blesius (Stellv.), Bruno Mang, Alfred <span
class=SpellE>Manke</span>, Christian Marnetté (Stellv.), Mark Reinhardt (Stellv.), Jens <span
class=SpellE>Wollesen</span>, Rainer <span class=SpellE>Wunn</span>,
Sitz: Bremen, Registergericht: Bremen, HRA 21928, <span class=SpellE>USt-IdNr</span>.:
DE 812773878, Persönlich haftende Gesellschaft: Kühne & Nagel A.G., Sitz: <span
class=SpellE>Contern/Luxemburg</span>, Geschäftsführender Verwaltungsrat:
Klaus-Michael Kühne <o:p></o:p></span></p>
<br><DIV class=OutlookMessageHeader lang=de dir=ltr align=left>
<HR tabIndex=-1>
<FONT face=Tahoma size=2><B>Von:</B> rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] <B>Im Auftrag von </B>joseph
blase<BR><B>Gesendet:</B> Montag, 31. März 2008 22:12<BR><B>An:</B>
rt-users@lists.bestpractical.com<BR><B>Betreff:</B> [rt-users] 500 Internal
Server Error<BR></FONT><BR></DIV>
<DIV></DIV>Hi list,<BR><BR>We had our RT systems working for quite sometimes
until recently we notice that if we access it's Ticket button it's being
redirected(if it's the right term) to <A
href="https://helpdesk.domain.com/Search/Build.html">https://helpdesk.domain.com/Search/Build.html</A>
and throw out this "500 Internal Server Error" and error logs contain as
follow:<BR><BR>[Mon Mar 31 05:29:34 2008] [error] [client <A
href="http://10.110.18.5">10.110.18.5</A>] FastCGI: comm with server
"/usr/share/request-tracker3.6/libexec/mason_handler.fcgi" aborted: idle timeout
(30 sec), referer: <A
href="https://helpdesk.domain.com/">https://helpdesk.domain.com/</A><BR>[Mon Mar
31 05:29:34 2008] [error] [client <A href="http://10.110.18.5">10.110.18.5</A>]
FastCGI: incomplete headers (0 bytes) received from server
"/usr/share/request-tracker3.6/libexec/mason_handler.fcgi", referer: <A
href="https://helpdesk.domain.com/">https://helpdesk.domain.com/</A><BR>[Mon Mar
31 05:34:59 2008] [error] [client <A href="http://10.110.18.5">10.110.18.5</A>]
FastCGI: comm with server
"/usr/share/request-tracker3.6/libexec/mason_handler.fcgi" aborted: idle timeout
(30 sec), referer: <A
href="https://helpdesk.domain.com/">https://helpdesk.domain.com/</A><BR>[Mon Mar
31 05:34:59 2008] [error] [client <A href="http://10.110.18.5">10.110.18.5</A>]
FastCGI: incomplete headers (0 bytes) received from server
"/usr/share/request-tracker3.6/libexec/mason_handler.fcgi", referer: <A
href="https://helpdesk.domain.com/">https://helpdesk.domain.com/</A><BR><BR>Although
there's some listing coming on on google search for same error,there's no
concrete answer so might as well try my luck here.<BR><BR>We're using:<BR><BR>RT
3.6.1<BR>on<BR>Apache/2.2.3 (Debian 4.0) mod_fastcgi/2.4.2 mod_ssl/2.2.3
OpenSSL/0.9.8c mod_perl/2.0.2 Perl/v5.8.8 Server <BR><BR><BR>Thanks in
advance,<BR><BR> joseph<BR></BODY></HTML>