<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:st1="urn:schemas-microsoft-com:office:smarttags" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv=Content-Type content="text/html; charset=us-ascii">
<meta name=Generator content="Microsoft Word 11 (filtered medium)">
<!--[if !mso]>
<style>
v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
</style>
<![endif]--><o:SmartTagType
namespaceuri="urn:schemas-microsoft-com:office:smarttags" name="PersonName"/>
<!--[if !mso]>
<style>
st1\:*{behavior:url(#default#ieooui) }
</style>
<![endif]-->
<style>
<!--
/* Font Definitions */
@font-face
{font-family:Verdana;
panose-1:2 11 6 4 3 5 4 4 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Times New Roman";}
a:link, span.MsoHyperlink
{color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{color:purple;
text-decoration:underline;}
span.EmailStyle17
{mso-style-type:personal-compose;
font-family:Arial;
color:windowtext;}
@page Section1
{size:8.5in 11.0in;
margin:1.0in 1.25in 1.0in 1.25in;}
div.Section1
{page:Section1;}
-->
</style>
</head>
<body lang=EN-US link=blue vlink=purple>
<div class=Section1>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Hi,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Trying this install again but this time with a RHEL4 box.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Downloaded the tar.gz, unpacked, installed all perl modules,
testdeps all is fine… Then:<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Here is the output of ./configure and ./make install<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Can someone tell me what my problem is and how to fix it?<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=FR style='font-size:10.0pt;
font-family:Arial'>[root@netnet-ems rt-3.6.6]#<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=FR style='font-size:10.0pt;
font-family:Arial'>[root@netnet-ems rt-3.6.6]#<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=FR style='font-size:10.0pt;
font-family:Arial'>[root@netnet-ems rt-3.6.6]# ./configure<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>checking for a BSD-compatible install... /usr/bin/install -c<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>checking for gawk... gawk<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>checking for perl... /usr/bin/perl<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>checking for chosen layout... RT3<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>checking if user www exists... not found<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>checking if user www-data exists... not found<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>checking if user apache exists... found<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>checking if group www exists... not found<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>checking if group www-data exists... not found<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>checking if group apache exists... found<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>checking if group rt3 exists... not found<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>checking if group rt exists... not found<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>checking if group apache exists... found<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>checking if database name is valid... yes<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>configure: creating ./config.status<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>config.status: creating sbin/rt-dump-database<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>config.status: creating sbin/rt-setup-database<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>config.status: creating sbin/rt-test-dependencies<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>config.status: creating bin/mason_handler.fcgi<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>config.status: creating bin/mason_handler.scgi<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>config.status: creating bin/standalone_httpd<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>config.status: creating bin/rt-crontool<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>config.status: creating bin/rt-mailgate<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>config.status: creating bin/rt<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>config.status: creating Makefile<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>config.status: creating etc/RT_Config.pm<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>config.status: creating lib/RT.pm<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>config.status: creating bin/mason_handler.svc<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>config.status: creating bin/webmux.pl<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>[root@netnet-ems rt-3.6.6]# make install<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=FR style='font-size:10.0pt;
font-family:Arial'>mkdir -p //opt/rt3/etc<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=FR style='font-size:10.0pt;
font-family:Arial'>cp etc/RT_Config.pm //opt/rt3/etc/RT_Config.pm<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=FR style='font-size:10.0pt;
font-family:Arial'>[ -f //opt/rt3/etc/RT_SiteConfig.pm ] || cp
etc/RT_SiteConfig.pm //opt/rt3/etc/RT_SiteConfig.pm<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=FR style='font-size:10.0pt;
font-family:Arial'>chgrp apache //opt/rt3/etc/RT_Config.pm<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=FR style='font-size:10.0pt;
font-family:Arial'>chown root //opt/rt3/etc/RT_Config.pm<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=FR style='font-size:10.0pt;
font-family:Arial'>chgrp apache //opt/rt3/etc/RT_SiteConfig.pm<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>chown root //opt/rt3/etc/RT_SiteConfig.pm<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Installed configuration. about to install rt in
/opt/rt3<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=FR style='font-size:10.0pt;
font-family:Arial'>mkdir -p //opt/rt3/var/log<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>mkdir -p //opt/rt3/var/mason_data<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>mkdir -p //opt/rt3/var/mason_data/cache<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>mkdir -p //opt/rt3/var/mason_data/etc<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>mkdir -p //opt/rt3/var/mason_data/obj<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>mkdir -p //opt/rt3/var/session_data<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>mkdir -p //opt/rt3/share/html<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>mkdir -p //opt/rt3/local/html<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=FR style='font-size:10.0pt;
font-family:Arial'>mkdir -p //opt/rt3/local/etc<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>mkdir -p //opt/rt3/local/lib<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>mkdir -p //opt/rt3/local/po<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>[ -d //opt/rt3/lib ] || mkdir -p //opt/rt3/lib<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>cp -rp lib/* //opt/rt3/lib<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>mkdir -p //opt/rt3/etc<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=FR style='font-size:10.0pt;
font-family:Arial'>cp -rp \<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=FR style='font-size:10.0pt;
font-family:Arial'>etc/acl.* \<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=FR style='font-size:10.0pt;
font-family:Arial'> etc/initialdata \<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=FR style='font-size:10.0pt;
font-family:Arial'> etc/schema.* \<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=FR style='font-size:10.0pt;
font-family:Arial'> //opt/rt3/etc<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=FR style='font-size:10.0pt;
font-family:Arial'>mkdir -p //opt/rt3/bin<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>chmod +x bin/rt-mailgate \<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> bin/rt-crontool<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>cp -rp \<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> bin/rt-mailgate \<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>
bin/mason_handler.fcgi \<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>
bin/mason_handler.scgi \<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>
bin/standalone_httpd \<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>
bin/mason_handler.svc \<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> bin/rt \<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> bin/webmux.pl \<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> bin/rt-crontool \<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> //opt/rt3/bin<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>mkdir -p //opt/rt3/sbin<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>chmod +x \<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>
sbin/rt-dump-database \<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>
sbin/rt-setup-database \<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>
sbin/rt-test-dependencies<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>cp -rp \<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>
sbin/rt-dump-database \<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> sbin/rt-setup-database
\<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>
sbin/rt-test-dependencies \<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> //opt/rt3/sbin<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>[ -d //opt/rt3/share/html ] || mkdir -p //opt/rt3/share/html<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>cp -rp ./html/* //opt/rt3/share/html<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>cp -rp ./local/html/* //opt/rt3/local/html<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>cp: cannot stat `./local/html/*': No such file or directory<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>make: [local-install] Error 1 (ignored)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>cp -rp ./local/po/* //opt/rt3/local/po<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>cp: cannot stat `./local/po/*': No such file or directory<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>make: [local-install] Error 1 (ignored)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=FR style='font-size:10.0pt;
font-family:Arial'>cp -rp ./local/etc/* //opt/rt3/local/etc<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>cp: cannot stat `./local/etc/*': No such file or directory<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>make: [local-install] Error 1 (ignored)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'># RT 3.0.0 - RT 3.0.2 would accidentally create a file
instead of a dir<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>[ -f //opt/rt3/share/doc ] && rm //opt/rt3/share/doc<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>make: [doc-install] Error 1 (ignored)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>[ -d //opt/rt3/share/doc ] || mkdir -p //opt/rt3/share/doc<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>cp -rp ./README //opt/rt3/share/doc<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'># Make the libraries readable<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>chmod 0755 //opt/rt3<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>chown -R root //opt/rt3/lib<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>chgrp -R bin //opt/rt3/lib<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>chmod -R u+rwX,go-w,go+rX //opt/rt3/lib<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>chmod 0755 //opt/rt3/bin<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>chmod 0755 //opt/rt3/bin<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>chmod 0755 //opt/rt3/etc<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>chmod 0500 //opt/rt3/etc/*<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>#TODO: the config file should probably be able to have its<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'># owner set separately from the binaries.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=FR style='font-size:10.0pt;
font-family:Arial'>chown -R root //opt/rt3/etc<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=FR style='font-size:10.0pt;
font-family:Arial'>chgrp -R apache //opt/rt3/etc<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=FR style='font-size:10.0pt;
font-family:Arial'>chmod 0550 //opt/rt3/etc/RT_Config.pm<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>chmod 0550 //opt/rt3/etc/RT_SiteConfig.pm<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'># Make the interfaces executable<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>chown root //opt/rt3/bin/webmux.pl //opt/rt3/bin/rt-mailgate
//opt/rt3/bin/rt //opt/rt3/bin/rt-crontool //opt/rt3/bin/standalone_httpd
//opt/rt3/bin/mason_handler.scgi //opt/rt3/bin/mason_handler.fcgi
//opt/rt3/bin/mason_handler.svc<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>chgrp apache //opt/rt3/bin/webmux.pl
//opt/rt3/bin/rt-mailgate //opt/rt3/bin/rt //opt/rt3/bin/rt-crontool
//opt/rt3/bin/standalone_httpd //opt/rt3/bin/mason_handler.scgi
//opt/rt3/bin/mason_handler.fcgi //opt/rt3/bin/mason_handler.svc<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>chmod 0755 //opt/rt3/bin/webmux.pl //opt/rt3/bin/rt-mailgate
//opt/rt3/bin/rt //opt/rt3/bin/rt-crontool //opt/rt3/bin/standalone_httpd
//opt/rt3/bin/mason_handler.scgi //opt/rt3/bin/mason_handler.fcgi
//opt/rt3/bin/mason_handler.svc<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'># Make the web ui readable by all.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>chmod -R u+rwX,go-w,go+rX //opt/rt3/share/html
\<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>
//opt/rt3/local/html \<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>
//opt/rt3/local/po<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>chown -R root //opt/rt3/share/html \<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>
//opt/rt3/local/html<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>chgrp -R bin //opt/rt3/share/html \<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> //opt/rt3/local/html<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'># Make the web ui's data dir writable<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>chmod 0770
//opt/rt3/var/mason_data \<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>
//opt/rt3/var/session_data<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>chown -R
apache //opt/rt3/var/mason_data
\<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>
//opt/rt3/var/session_data<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>chgrp -R
apache //opt/rt3/var/mason_data
\<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>
//opt/rt3/var/session_data<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Congratulations. RT has been installed.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>You must now configure RT by editing
/opt/rt3/etc/RT_SiteConfig.pm.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>(You will definitely need to set RT's database password in<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>/opt/rt3/etc/RT_SiteConfig.pm before continuing. Not doing
so could be<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>very dangerous. Note that you do not have to manually
add a<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>database user or set up a database for RT. These
actions will be<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>taken care of in the next step.)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>After that, you need to initialize RT's database by running<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> 'make initialize-database'<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>[root@netnet-ems rt-3.6.6]# make initialize-database<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>/usr/bin/perl //opt/rt3/sbin/rt-setup-database --action init
--dba root --prompt-for-dba-password<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>In order to create or update your RT database,this script
needs to connect to your mysql instance on localhost as root.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Please specify that user's database password below. If the
user has no database<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>password, just press return.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Password:<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Now creating a database for RT.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Creating mysql database rt3.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Now populating database schema.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Creating database schema.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Transactions not supported by database at
/usr/lib/perl5/vendor_perl/5.8.8/i386-linux-thread-multi/DBI.pm line 1668,
<SCHEMA> line 463.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>make: *** [initialize-database] Error 2<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>[root@netnet-ems rt-3.6.6]#<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='margin-bottom:12.0pt'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'><o:p> </o:p></span></font></p>
<table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0>
<tr>
<td style='padding:0in 0in 0in 0in'>
<p class=MsoNormal><st1:PersonName w:st="on"><b><font size=2 color="#000033"
face=Verdana><span style='font-size:10.0pt;font-family:Verdana;color:#000033;
font-weight:bold'>Nelson Pereira</span></font></b></st1:PersonName> <font
size=1 color="#000033" face=Verdana><span style='font-size:7.5pt;font-family:
Verdana;color:#000033'><br>
Senior Network Administrator <br>
<br>
Protus IP Solutions Inc. <br>
<a href="mailto:npereira@protus.com">npereira@protus.com</a> <br>
phone: 613.733.0000 ext.528 <br>
MyFax: 613.822.5083 <br>
<a href="http://www.myfax.com">www.myfax.com</a> <br>
<br>
Refer your friends and colleagues to MyFax! <br>
<a href="http://www.myfax.com/referral_program.asp" target="_blank">Click
here for more information.</a> </span></font><o:p></o:p></p>
</td>
<td style='padding:0in 0in 0in 0in'>
<p class=MsoNormal><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'><a href="http://www.myfax.com"><span
style='text-decoration:none'><img border=0 width=233 height=60
id="_x0000_i1025" src="cid:image001.gif@01C89579.52D96720" alt=www.MyFax.com></span></a><o:p></o:p></span></font></p>
</td>
</tr>
</table>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
</div>
</body>
</html>