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morning mike!,<br><br>thanks for that - sorted,<br><br>One more thing, on the self service.. if I change someone's ticket's queue it gives them the message :<br><br>
afay - Queue changed from to<br><br>and thats it.. no mention of what queue it has been moved from to,<br><br>is there a quick fix for that? as this is our last issue before we can bring RT live,<br><br>Cheers,<br><br>Andy<br><br>> Date: Fri, 4 Apr 2008 09:30:08 +0100<br>> From: mike.peachey@jennic.com<br>> To: andrew.fay@hotmail.co.uk; rt-users@lists.bestpractical.com<br>> Subject: Re: [rt-users] Self Service<br>> <br>> andrew fay wrote:<br>> > Hello,<br>> > <br>> > I am using RT 3.6.4 at the moment on ubuntu 7.10, I have users logging <br>> > in using Mike Peachey's RT::Authen::ExternalAuth extension.<br>> > <br>> > My problem is that on the self service page users have the option to <br>> > change their password which I don't want to be there and in the top <br>> > right there is a goto ticket box that I don't want there as users can <br>> > enter any ticket number in there and jump to other people's tickets <br>> > which obviously isn't great,<br>> > <br>> > Anyone know how I can get rid of these 2 ?<br>> <br>> You don't need to get rid of the Goto Ticket box, simply ensure that <br>> users don't have permission to view tickets other than their own. This <br>> is accomplished with giving ShowTicket (you also want ReplyToTicket) to <br>> the Requestor role for any given queue.<br>> <br>> So long only Requestors and Privileged (non-self-service) users can <br>> ShowTicket.. there's no problem.<br>> <br>> As for the password change.. my self-service doesn't show that ability.. <br>> you probably want to remove the ModifySelf right for "Everyone" or <br>> something like that.<br>> <br>> -- <br>> Kind Regards,<br>> <br>> __________________________________________________<br>> <br>> Mike Peachey, IT<br>> Tel: +44 114 281 2655<br>> Fax: +44 114 281 2951<br>> Jennic Ltd, Furnival Street, Sheffield, S1 4QT, UK<br>> Comp Reg No: 3191371 - Registered In England<br>> http://www.jennic.com<br>> __________________________________________________<br><br /><hr />Get fish-slapping on Messenger <a href='http://www.fishticuffs.co.uk' target='_new'>Play now!</a></body>
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